Sr. Solution Architect (Customer Service Platform)

Hyundai Capital America; Irvine (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work schedule

Vehicle perks

Comprehensive health coverage

Employer-funded HSA

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer Time Off

Company donation in your honor

Job summary

Hyundai Capital America (HCA) is seeking a Sr. Solution Architect for the Customer Service Platform. You will lead the CRM target-state architecture, define standards, and drive modernization across CRM initiatives to enable a unified customer experience.

Responsibilities include governance, data and integration strategy, and advisory support to executives and partners. Hybrid work with in-office and remote days is offered in a dynamic finance-technology environment.

Qualifications

• 8+ years in solution architecture, enterprise apps, CRM platforms, or related roles.
• Experience leading CRM, customer service, or digital platform transformation initiatives.
• Salesforce Service Cloud or comparable CRM experience preferred; financial services or automotive experience preferred.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
• Strong expertise in CRM architecture, integrations, data strategy, automation, governance, and modernization.
• Proven ability to define architecture roadmaps, influence technical decisions, and guide enterprise-scale implementations.

Responsibilities

• Define CRM target-state architecture, ensuring scalable, secure, and business-aligned solutions.
• Govern solution architecture, technical standards, and design decisions across CRM initiatives.
• Define CRM integration and data strategies, including APIs and enterprise integrations.
• Lead CRM modernization and migration initiatives, guiding platform simplification and process transformation.
• Advise business and technology leaders on architecture strategy, risks, roadmaps, and decisions.
• Provide architecture oversight to vendors and delivery partners to ensure quality and standards.

Skills

CRM architecture

Enterprise architecture

Salesforce Service Cloud

Roadmaps & governance

Executive advisory

Integration strategy

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Information Systems or Business degree

Tools

Salesforce Service Cloud

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Sr. Solution Architect, Customer Service Platform, leads the CRM architecture strategy and target-state design supporting customer service and contact center operations.

HOW YOU WILL MAKE AN IMPACT

1. Future State Architecture Define and lead the CRM target-state architecture, ensuring scalable, secure, and business-aligned solutions. Establish architecture standards, solution patterns, and platform roadmaps that support long-term growth and modernization.
2. Architecture Governance & Technical Standards Govern solution architecture, technical standards, and design decisions across CRM initiatives. Ensure solutions meet security, compliance, performance, and scalability requirements.
3. Integration, Data & Ecosystem Architecture Define CRM integration and data strategies, including APIs, enterprise integrations, and customer data architecture. Partner with data and technology teams to support automation, analytics, and a unified customer experience.
4. Transformation & Migration Design Lead CRM modernization and migration initiatives, ensuring alignment with target-state architecture. Guide platform simplification, legacy retirement, and process transformation efforts.
5. Stakeholder Communication & Executive Advisory Advise business and technology leaders on architecture strategy, risks, roadmaps, and solution decisions. Drive alignment across stakeholders, vendors, and delivery teams.
6. Vendor & Delivery Partner Guidance Provide architecture oversight to vendors and delivery partners to ensure quality, consistency, and adherence to standards.

Qualifications

• 8+ years of experience in solution architecture, enterprise applications, CRM platforms, or related technology roles.
• Experience leading CRM, customer service, contact center, or digital platform transformation initiatives.
• Salesforce Service Cloud or comparable CRM experience preferred; financial services or automotive experience preferred.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• Strong expertise in CRM architecture, integrations, data strategy, automation, governance, and modernization.
• Proven ability to define architecture roadmaps, influence technical decisions, and guide enterprise-scale implementations.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Hybrid flexibility - 4 days in office, 1 day remote
• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.

WHAT HAPPENS NEXT

For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams.

We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law.

Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used or whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.

We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (\"CCPA\").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .