Senior CRM Performance & Analytics Leader

Macy's; United States; On-site; USD 126,120 - 209,880; Full time

Benefits offered by this job

Comprehensive health and wellness coverage

401(k) match

Paid time off

Employee Assistance Program

Job summary

A leading retail company is seeking a Senior Talent Acquisition Recruiter to lead customer relationship management initiatives and enhance CRM performance. The role involves analytics, strategic oversight, and collaboration with cross-functional teams to drive improvements. Ideal candidates will possess 8+ years of experience, a related degree, and expertise in tools like Tableau and Adobe Analytics. This position offers competitive benefits, including health coverage and a 401(k) match.

Qualifications

• 8+ years of related experience in a similar role.
• Strong analytical background with hands-on experience in CRM analytics.
• Ability to work a flexible schedule based on department and company needs.

Responsibilities

• Partner with teams to solve complex problems and improve customer experience.
• Lead CRM strategic analytics projects and guide measurement approaches.
• Build dashboards and deliver actionable insights using BI tools.
• Collaborate with leaders on enterprise initiatives and deliver analytics.
• Manage multiple workstreams and prioritize tasks for continuous improvement.

Skills

Analytics & Data Expertise

Strategic Leadership & Business Acumen

Team Leadership & People Development

Communication & Storytelling

Collaboration & Relationship Management

Organizational & Project Management

Values & Cultural Leadership

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

Oracle

Adobe Analytics

BI tools

Job description

A leading retail company is seeking a Senior Talent Acquisition Recruiter to lead customer relationship management initiatives and enhance CRM performance. The role involves analytics, strategic oversight, and collaboration with cross-functional teams to drive improvements. Ideal candidates will possess 8+ years of experience, a related degree, and expertise in tools like Tableau and Adobe Analytics. This position offers competitive benefits, including health coverage and a 401(k) match.