Senior CRM Developer

NEPSE Trading; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Mattress Firm is seeking a Senior Dynamics 365 CRM Developer to design, develop, and optimize our enterprise CRM ecosystem. You will lead the technical design and review of CRM solutions across Sales, Service, Omnichannel, and AI-powered interactions, partnering with architects, product owners, and store operations.

The role emphasizes scalable architecture, secure coding, and collaboration with cross-functional teams.

Qualifications

• Experience designing and implementing Dynamics 365 CE across Sales, Service, and Omnichannel.
• Lead development and customization across Dynamics 365, Dataverse, and Power Platform.
• Review code, mentor developers, and ensure secure, scalable solutions.
• Collaborate with architects, product owners, and business stakeholders.

Responsibilities

• Design, develop, configure, and support Dynamics 365 CE solutions across Sales, Customer Service, and Omnichannel.
• Lead development across Dynamics 365, Dataverse, Power Platform, and related Microsoft tech.
• Develop server-side logic with C#, Dataverse plug-ins, APIs, and Power Platform components.
• Build client-side extensions using JavaScript/TypeScript and PCF controls.
• Review code, enforce standards, and ensure secure, maintainable solutions.
• Utilize Azure DevOps for source control, CI/CD, and deployment tracking.

Skills

Technical leadership

Mentoring

Agile / Scrum

Code reviews

Cross-functional collaboration

Tools

Dynamics 365 CE

Dataverse

Power Platform

Copilot Studio

Azure services

C#

JavaScript/TypeScript

PCF

Dataverse Web API

Azure DevOps

Azure Functions

Logic Apps

Service Bus

Key Vault

Entra ID / Azure AD

Job description

Is your current job a nightmare? Make it a dream job at Mattress Firm ®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. We work hard and sleep hard—and embrace the fact that each of us has our own way of getting our best, most efficient work done. For our corporate team members, whether you work in a hybrid schedule at our Houston BedQuarters (BQ) or are fully remote, we trust you with the freedom to decide how best to contribute and collaborate in your role.

Job Details

(REMOTE) Senior Dynamics 365 CRM Developer is responsible for designing, developing, supporting, and continuously enhancing Mattress Firm 's enterprise CRM ecosystem, built on Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, and Omnichannel), Microsoft Power Platform, Copilot Studio, and Azure services. This role serves as the senior technical contributor for CRM application development, integrations, customizations, and platform extensibility supporting store operations, contact center sales and service teams, eCommerce customer engagement, and AI-powered customer interactions. The Senior Dynamics 365 CRM Developer will lead the design and review of source code, custom applications, integrations, APIs, automations, chatbot solutions, and platform enhancements while ensuring scalability, security, maintainability, and alignment with Mattress Firm 's modern technology architecture. The role partners closely with business stakeholders, architects, product owners, and development teams to maximize the value of Dynamics 365,DreamHub, Copilot Studio, Power Platform, and related Microsoft technologies.

Essential Responsibilities

Application Development & Technical Leadership

Design, develop, configure, and support Microsoft Dynamics 365 Customer Engagement solutions across Sales, Customer Service, and Omnichannel capabilities. Lead development and customization activities across Dynamics 365, Dataverse, Power Platform, and associated Microsoft technologies. Develop custom server-side logic usingC# Dataverse plug-ins,custom workflow activities, custom APIs, and Power Platform solution components while following Microsoft-supported patterns. Develop and support client-side extensions using JavaScript/TypeScript, command bar customization, form scripting, PCF controls where applicable, and Dataverse Web API calls. Review, approve, and mentor development efforts performed by internal and external developers to ensure adherence to coding standards and architecture principles. Perform technical code reviews, enforce engineering standards, and ensure changes are secure, supportable, performant, and aligned to CRM platform governance. Use Azure DevOps for source control, work item management, pull requests, build/release pipelines, deployment tracking, and documentation of development assignments.

CRM & Clienteling Platform

Supporting the integration betweenDreamHubclientelingsolutions and Dynamics 365 Customer Engagement. Develop enhancements that improve customer engagement, sales execution,clientelingcapabilities, and service experience across retail stores and contact center channels. Partner with Sales, Customer Care, Retail Operations, Marketing, and Digital teams to deliver CRM capabilities that improve customer acquisition, retention, and service outcomes.

Copilot Studio & AI Solutions Design

Develop, and enhance Copilot AI-powered customer service and employee productivity solutions within Dynamics 365 Customer Service and Omnichannel environments. Integrate chatbot capabilities with Dynamics 365, Dataverse, enterprise APIs, knowledge content, and customer service processes. Develop conversational AI solutions that improve customer experience while reducing support effort and increasing conversion opportunities. Monitor chatbot performance and identify optimization opportunities using customer interaction analytics.

Integration & Platform Engineering

Design and support integrations between Dynamics 365 and enterprise applications including eCommerce, ERP, Marketing, Contact Center, customer service, and third‑party platforms. Design and implement integrations using Azure services such as Azure Functions, Logic Apps, Service Bus, Event Grid, API Management, Key Vault, Application Insights, and secure app registrations in Microsoft Entra ID. Partner with architecture and security teams on integration design, authentication/authorization, data protection, logging, monitoring, and operational resiliency. Monitor platform integrations, backend processing, APIs, and asynchronous workflows to ensure operational stability and performance.

Delivery & Platform Governance

Participate in Agile ceremonies, sprint planning, backlog grooming, architecture reviews, and release planning activities. Identify technical debt, platform risks, integration gaps, and performance bottlenecks, then recommend and execute remediation plans that improve platform scalability, reliability, and maintainability. Provide accurate status updates, technical risk assessments, and remediation plans. Ensure solutions align with enterprise architecture, security, compliance, and operational support requirements.

Non-Essential Responsibilities

Mentor junior developers and platform administrators. Assist with CRM solution architecture and technology roadmap planning. Evaluate emerging Microsoft technologies and AI capabilities for business adoption. Support testing strategies including functional, integration, regression, and