Senior CRM Analyst (Remote) – Dynamics 365 Expert

NewVision Software; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

New Vision Softcom & Consultancy Pvt. Ltd. is seeking a Senior CRM Business Analyst to bridge business needs and technology for Microsoft Dynamics 365 CRM solutions.

You will lead requirements discovery, process analysis, backlog refinement, testing coordination, and stakeholder alignment with cross-functional teams to deliver scalable CRM capabilities. You will refine the backlog with Product Owners, analyze impacts across Dataverse and related platforms, and drive CRM adoption, data quality,

Qualifications

• 5+ years of business analysis experience in enterprise software/product delivery.
• 3+ years of experience with Microsoft Dynamics 365 CRM, Dataverse, or similar enterprise CRM.

Responsibilities

• Lead discovery sessions and document business, functional, data, integration, reporting, and non-functional requirements.
• Create user stories, acceptance criteria, process flows, data flows, business rules, use cases, and functional specs.
• Serve as a functional SME for Dynamics 365 CRM, Dataverse, and related business processes.
• Prioritize product backlog with Product Owners and Delivery Leadership based on value and risk.
• Collaborate with architects, developers, QA, and integration teams to ensure correct deliveries.
• Support sprint planning, reviews, demonstrations, and release readiness.

Skills

Business analysis

Dynamics 365 CRM

Dataverse

Agile/Scrum

Backlog refinement

UAT coordination

Requirements elicitation

Stakeholder management

API integrations

Data migration

Process mapping

Education

Bachelor's degree in Business/IT/CS

Tools

Azure DevOps

Dataverse

Job description

New Vision Softcom & Consultancy Pvt. Ltd. is seeking a Senior CRM Business Analyst to bridge business needs and technology for Microsoft Dynamics 365 CRM solutions.

You will lead requirements discovery, process analysis, backlog refinement, testing coordination, and stakeholder alignment with cross-functional teams to deliver scalable CRM capabilities. You will refine the backlog with Product Owners, analyze impacts across Dataverse and related platforms, and drive CRM adoption, data quality,