Sr. Business Analyst

NewVision Software; États-Unis; À distance; USD 90 000 - 150 000; Plein temps

Résumé du poste

New Vision Softcom & Consultancy Pvt. Ltd. is seeking a Senior CRM Business Analyst to bridge business needs and technology for Microsoft Dynamics 365 CRM solutions.

You will lead requirements discovery, process analysis, backlog refinement, testing coordination, and stakeholder alignment with cross-functional teams to deliver scalable CRM capabilities. You will refine the backlog with Product Owners, analyze impacts across Dataverse and related platforms, and drive CRM adoption, data quality,

Qualifications

• 5+ years of business analysis experience in enterprise software/product delivery.
• 3+ years of experience with Microsoft Dynamics 365 CRM, Dataverse, or similar enterprise CRM.

Responsabilités

• Lead discovery sessions and document business, functional, data, integration, reporting, and non-functional requirements.
• Create user stories, acceptance criteria, process flows, data flows, business rules, use cases, and functional specs.
• Serve as a functional SME for Dynamics 365 CRM, Dataverse, and related business processes.
• Prioritize product backlog with Product Owners and Delivery Leadership based on value and risk.
• Collaborate with architects, developers, QA, and integration teams to ensure correct deliveries.
• Support sprint planning, reviews, demonstrations, and release readiness.

Connaissances

Business analysis

Dynamics 365 CRM

Dataverse

Agile/Scrum

Backlog refinement

UAT coordination

Requirements elicitation

Stakeholder management

API integrations

Data migration

Process mapping

Formation

Bachelor's degree in Business/IT/CS

Outils

Azure DevOps

Dataverse

Description du poste

Company Name New Vision Softcom & Consultancy Pvt. Ltd

Function Business Units (BU)

Department/Practice Digital Product Studio

Organization Unit Product Management

Region USA

Country USA

Base office location USA

Working model Remote

Weekly Off US Holiday Calendar

State USA

Skills

Skill

Business Analysis Scrum Agile & Waterfall Methodologies SQL Data Modelling Presentation Skills Story Pitching Microsoft Dynamics 365 CRM Platforms Use Case Diagrams Azure DevOps

Graduation/Equivalent Course

CERTIFICATION

CBAP

Working Language

Job Description

Job Title: Business Analyst Senior - CRM

Role/Job Summary:

The Senior CRM Business Analyst serves as a strategic liaison between business stakeholders and technology teams to support the delivery and continuous improvement of Microsoft Dynamics 365 CRM solutions. The role leads requirements discovery, process analysis, backlog refinement, testing coordination, and stakeholder alignment while partnering with Product Owners, architects, developers, QA, and business leaders to deliver scalable CRM capabilities.

Key Responsibilities:

• Lead discovery sessions and document business, functional, data, integration, reporting, and non-functional requirements.
• Create clear user stories, acceptance criteria, process flows, business rules, use cases, data flows, and supporting functional documentation.
• Serve as a functional subject matter expert for Microsoft Dynamics 365 CRM, Dataverse capabilities, and related business processes.
• Refine and prioritize the product backlog with Product Owners and Delivery Leadership based on value, risk, dependencies, and readiness.
• Partner with architects, developers, QA, and integration teams to ensure requirements are understood and delivered accurately.
• Facilitate backlog refinement, support sprint planning, solution reviews, sprint demonstrations, and release readiness activities.
• Analyze impacts across CRM, myRSM, MDM, eODS, Dataverse, and connected platforms while representing business and end-user needs.
• Develop UAT scenarios, test data needs, traceability, and sign-off criteria; validate delivered solutions against approved requirements.
• Support defect triage, business impact analysis, prioritization, root cause discussions, resolution planning, production validation, and hypercare.
• Drive improvements in CRM adoption, user experience, data quality, reporting, controls, and business processes.
• Contribute to communications, training, rollout planning, user guides, process documentation, and change management.
• Mentor Business Analysts and promote consistent requirements, documentation, testing, and Agile delivery practices.
• Partner with leadership on CRM roadmap priorities, governance, architecture review, vendor evaluation, and cross-functional planning.
• Lead analysis for complex CRM transformations, data initiatives, and integration programs.

Must-Have Skills:

• 5+ years of business analysis experience supporting enterprise software or product delivery.
• 3+ years of experience supporting Microsoft Dynamics 365 CRM, Dataverse, or a comparable enterprise CRM platform.
• Strong requirements elicitation, analysis, documentation, traceability, and stakeholder management skills.
• Hands‑on ability to create user stories, acceptance criteria, process maps, data flows, business rules, use cases, and functional specifications.
• Strong Agile/Scrum experience, including backlog refinement, sprint planning support, and collaboration with Product Owners and delivery teams.
• Experience coordinating UAT, defect triage, release readiness, production validation, and post‑release support.
• Working knowledge of APIs, integrations, data migration, master data, security roles, and reporting.
• Experience with Azure DevOps and Microsoft productivity tools.
• Experience leading workshops and partnering with business, product, architecture, development, QA, and project leadership.
• Strong facilitation, presentation, negotiation, analytical problem‑solving, and communication skills for technical and non‑technical audiences.
• Ability to influence without direct authority, drive consensus, manage competing priorities, and translate business objectives into actionable requirements.

Good-to-Have Skills:

• Dynamics 365 Sales and/or Customer Service experience.
• Experience with MDM, APIs, integration platforms, and enterprise data initiatives.
• Experience supporting customer experience, sales, client service, workflow, or data management solutions.

Experience Required:

5+ years of business analysis experience supporting enterprise software or product delivery, including 3+ years supporting Dynamics 365 CRM, Dataverse, or a comparable enterprise CRM platform.

Any Other Important Notes:

• Education: Bachelor's degree in Business, Information Technology, Computer Science, a related field, or equivalent work experience.
• Number of Positions: 1.
• Job Location: 801 Nicollet Mall, Suite 1200, Minneapolis, Minnesota, United States of America, 55402-2526.
• Travel: Minimal travel as required.
• People Management: No direct, indirect, or seasonal employees supervised.
• Role requires strong cross‑functional collaboration with Product Owners, architects, developers, QA, integration teams, business leaders, and project leadership.