Senior CRM Account Executive - Enterprise, Hybrid

ServiceNow; Santa Clara (CA); Hybrid; USD 139,400 - 205,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) Plan with company match

ESPP

Family leave programs

Job summary

ServiceNow is seeking a Sr Account Executive in the Bay Area to lead market success for our CRM products on a unified Service Management platform. You will drive territory strategy, align with Now Value principles, and collaborate with customers and partners to articulate the value of digital transformation across enterprise accounts.

You will mentor AEs and specialists, manage the sales cycle, and tailor responsibilities by territory.

Qualifications

• 7+ years of success selling CRM/CSM/FSM platforms.
• 5+ years as a quota-bearing AE or equivalent.
• 3+ years full-cycle ownership in the enterprise segment (5K+ employees).
• Experience leveraging or integrating AI into work processes.

Responsibilities

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Provide input to account planning based on territory strategy and recommendations.
• Ensure alignment with Now Value principles in territory strategy and planning.
• Help customers envision the value of a digital transformation and develop strategy with account team, customers and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement.
• Coach AEs, ADRs, ACE with specialty knowledge to identify opportunities and manage the sales cycle.
• Adapt time allocation of responsibilities to territory needs and celebrate successes.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Skills

Quota carrying AE experience

Enterprise software sales

AI in business processes

CRM/CSM/FSM platform selling

Job description

ServiceNow is seeking a Sr Account Executive in the Bay Area to lead market success for our CRM products on a unified Service Management platform. You will drive territory strategy, align with Now Value principles, and collaborate with customers and partners to articulate the value of digital transformation across enterprise accounts.

You will mentor AEs and specialists, manage the sales cycle, and tailor responsibilities by territory.