Senior Credit Controller – Local Authority & NHS

Cera Care; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Cera Care is seeking a Credit Controller to join a capable finance team responsible for debt collection across Local Authority, NHS, and private client portfolios. You will work closely with the Invoicing Team to resolve invoice issues promptly and maintain accurate ledgers.

The role requires strong communication, eye for detail, and experience in credit control; you will monitor cash collection KPIs, process credit notes, direct debits, card payments, and support annual audits.

Qualifications

• GCSEs including English and Maths required.
• A Levels or equivalent.
• 3+ years credit control experience.
• Strong communication with all levels and excellent reconciliation skills.
• Intermediate Excel with Pivot Tables and Lookups.
• Experience with accountancy software.
• Collaborative, credible relationships internally and externally.
• Excellent written and spoken communication, detail-oriented.

Responsibilities

• Communicate with Local Authorities, NHS, private clients to collect balances.
• Process credit notes and amended invoices with authorised credit notes.
• Collaborate with Operations and Invoicing to resolve queries on invoices/contracts.
• Reconcile sales ledgers for accounts in own portfolio.
• Monitor unallocated cash and allocate receipts timely.
• Set up Direct Debit mandates for private clients; process card payments.
• Report to Operational Managers and Directors on key issues.
• Achieve KPIs for cash collection and minimizing old debts/write-offs.
• Escalate issues to Line Manager and ensure prompt resolution.
• Assist in annual audits with supporting evidence.

Skills

Communication skills

Account reconciliation

Excel (Pivot Tables, Lookups)

Accounting software experience

Team collaboration

Attention to detail

Written and spoken English

Education

GCSEs including English and Maths

A Levels or equivalent

AAT (nice to have)

Tools

Accounting software

NetSuite (nice to have)

Excel

Job description

Cera Care is seeking a Credit Controller to join a capable finance team responsible for debt collection across Local Authority, NHS, and private client portfolios. You will work closely with the Invoicing Team to resolve invoice issues promptly and maintain accurate ledgers.

The role requires strong communication, eye for detail, and experience in credit control; you will monitor cash collection KPIs, process credit notes, direct debits, card payments, and support annual audits.