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Cera Care Ltd; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Cera Care Ltd is seeking a Credit Controller to manage debt collection for Local Authority, NHS and private client accounts. You will work with invoicing and operations to resolve issues, reconcile ledgers, and drive cash collection.

The role requires strong communication, 3+ years in credit control, and solid Excel skills. You will join a busy finance team in a forward-thinking HealthTech environment, supporting auditable processes and KPI delivery.

Qualifications

• 3+ years of credit control experience.
• Clear and effective communication with all levels.
• Advanced Excel skills: Pivot Tables and Lookups.
• Experience with accounting software.
• Collaborative team player with attention to detail.

Responsibilities

• Directly contact Local Authorities, NHS, private clients to resolve debts.
• Process credit notes and amended invoices with approvals.
• Coordinate with Operations and Invoicing Team on invoice/contract queries.
• Reconcile sales ledger accounts within portfolio.
• Monitor unallocated cash and timely allocations.
• Set up and maintain Direct Debit Mandates for private clients.
• Process card payments for private clients.
• Regularly report KPIs to Operations Managers and Directors.
• Escalate issues to Line Manager and resolve promptly.
• Assist in annual audits with requested documentation.

Skills

Credit control

Communication

Excel

Pivot tables

Lookups

Accounting software

Teamwork

Attention to detail

Education

GCSEs English & Maths

A Levels

AAT (desirable)

Tools

Accounting software

Google Workspace

Job description

Cera is the UK's largest HealthTech company and one of Europe's fastest-growingbusinesses - harnessing preventative technology and AI to take care out of Britain'shospitals and into patients' homes. We deliver care, nursing, telehealth and repeatprescription services in people's homes via technology.Cera's proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% offalls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses todeliver timely preventative care in the community.Cera delivers 2 million home healthcare visits a month. At each visit, Cera uses itspioneering technology to collect data on how our population is ageing, building one of theworld's largest tech-powered home healthcare datasets.

About the role:

The Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differingnature of collecting from a local authority, the NHS and a private client. The credit controlteam is required to work closely with the Invoicing Team to ensure that issues with customeraccounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficientservice to thewider Finance Team and Operations.

Responsibilities:

• Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolveissues to collect current and historic balances.
• Process credit notes and associated amended invoices, supported by authorisedCredit Note requests.
• Work closely with colleagues in Operations and the InvoicingTeam to resolve queries relating to outstanding Invoices orContracts to facilitate debt collection.
• Reconcile sales ledger accounts for all accounts within own portfolio.
• Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
• Set up and maintain Direct Debit Mandates for private clients within own portfolio.
• Process Card payments for private clients.
• Report regularly to the Operational Managers and Directors on key account issues.
• Achieve KPIs aimed at maximising cash collection and minimising old debts andwrite offs.
• Escalate promptly any issues to Line Manager as they arise and monitor all issues toensure that they are resolved quickly and efficiently.
• Assist in annual Audits, providing the necessary evidence as requested by ourexternal Auditors

Qualifications and Skills:

Must Haves

• GCSEs (or equivalent), including English and Maths
• A Levels (or equivalent)
• Previous credit control experience, minimum of 3 years
• Ability to communicate effectively with all levels
• Intermediate Excel skills, including Pivot Tables and Lookups
• Experience with Accountancy software
• Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally
• Excellent communication skills, spoken and written
• Conscientious with high attention to detail

Nice to Haves:

• AAT or working towards
• Experience within Social Care credit control / finance
• Experience using a Time Management & Billing system
• Familiarity with Google

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care. Your branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.