Credit Controller

Cera Care; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Cera Care is seeking a Credit Controller to join a capable finance team responsible for debt collection across Local Authority, NHS, and private client portfolios. You will work closely with the Invoicing Team to resolve invoice issues promptly and maintain accurate ledgers.

The role requires strong communication, eye for detail, and experience in credit control; you will monitor cash collection KPIs, process credit notes, direct debits, card payments, and support annual audits.

Qualifications

• GCSEs including English and Maths required.
• A Levels or equivalent.
• 3+ years credit control experience.
• Strong communication with all levels and excellent reconciliation skills.
• Intermediate Excel with Pivot Tables and Lookups.
• Experience with accountancy software.
• Collaborative, credible relationships internally and externally.
• Excellent written and spoken communication, detail-oriented.

Responsibilities

• Communicate with Local Authorities, NHS, private clients to collect balances.
• Process credit notes and amended invoices with authorised credit notes.
• Collaborate with Operations and Invoicing to resolve queries on invoices/contracts.
• Reconcile sales ledgers for accounts in own portfolio.
• Monitor unallocated cash and allocate receipts timely.
• Set up Direct Debit mandates for private clients; process card payments.
• Report to Operational Managers and Directors on key issues.
• Achieve KPIs for cash collection and minimizing old debts/write-offs.
• Escalate issues to Line Manager and ensure prompt resolution.
• Assist in annual audits with supporting evidence.

Skills

Communication skills

Account reconciliation

Excel (Pivot Tables, Lookups)

Accounting software experience

Team collaboration

Attention to detail

Written and spoken English

Education

GCSEs including English and Maths

A Levels or equivalent

AAT (nice to have)

Tools

Accounting software

NetSuite (nice to have)

Excel

Job description

The Credit Controller will work as part of a capable and experienced team who will takeresponsibility for the collection of debt for a specific portfolio of Local Authority, ICB andPrivate Client accounts.A mix of skills and approaches will be required in credit control, recognising the differingnature of collecting from a local authority, the NHS and a private client. The credit controlteam is required to work closely with the Invoicing Team to ensure that issues with customeraccounts are dealt with promptly and in a consistent manner.The team is charged with providing a professional, responsive and efficientservice to thewider Finance Team and Operations.,

• Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolveissues to collect current and historic balances.
• Process credit notes and associated amended invoices, supported by authorisedCredit Note requests.
• Work closely with colleagues in Operations and the InvoicingTeam to resolve queries relating to outstanding Invoices orContracts to facilitate debt collection.
• Reconcile sales ledger accounts for all accounts within own portfolio.
• Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
• Set up and maintain Direct Debit Mandates for private clients within own portfolio.
• Process Card payments for private clients.
• Report regularly to the Operational Managers and Directors on key account issues.
• Achieve KPIs aimed at maximising cash collection and minimising old debts andwrite offs.
• Escalate promptly any issues to Line Manager as they arise and monitor all issues toensure that they are resolved quickly and efficiently.
• Assist in annual Audits, providing the necessary evidence as requested by ourexternal Auditors

Must Haves

• GCSEs (or equivalent), including English and Maths
• A Levels (or equivalent)
• Previous credit control experience, minimum of 3 years
• Ability to communicate effectively with all levelsExcellent account reconciliation skills
• Intermediate Excel skills, including Pivot Tables and Lookups
• Experience with Accountancy software
• Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally
• Excellent communication skills, spoken and written
• Conscientious with high attention to detail

Nice to Haves

• AAT or working towards
• Experience within Social Care credit control / finance
• NetSuite experience
• Experience using a Time Management & Billing system
• Familiarity with Google

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care. Your branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Cera is the UK's largest HealthTech company and one of Europe's fastest-growingbusinesses - harnessing preventative technology and AI to take care out of Britain'shospitals and into patients' homes. We deliver care, nursing, telehealth and repeatprescription services in people's homes via technology.Cera's proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% offalls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses todeliver timely preventative care in the community.Cera delivers 2 million home healthcare visits a month. At each visit, Cera uses itspioneering technology to collect data on how our population is ageing, building one of theworld's largest tech-powered home healthcare datasets.