Senior Credit Card Collections Strategy Leader

TD Bank Group; Wilmington (DE); On-site; USD 120,000 - 186,000; Full time

Job summary

TD Bank Group in Wilmington, Delaware, seeks a Senior Credit Card Collections Strategy Manager to lead end-to-end collections optimization using advanced analytics, segmentation, and test-and-learn approaches. You will design cure and roll-rate strategies, work with cross-functional teams, monitor performance, and ensure regulatory compliance while delivering measurable business impact.

Candidates should have a Bachelor's degree (Graduate degree preferred), 10+ years in collections, strong

Qualifications

• Bachelor's degree required; Graduate degree preferred or progressive work experience
• Proficient PC skills in MS Office and analytical/reporting software packages
• Experience with Relational Databases and ETL using SQL or SAS
• Working knowledge of SAS Enterprise Miner, FICO Model Builder or Angoss Knowledge Seeker
• Strong analytical and problem solving skills to interpret data
• Flexibility to adapt to rapidly changing requirements
• Extremely strong attention to detail with ability to manage a range of tasks and prioritize
• Proven ability to develop and maintain productive business/peer relationships
• Superb written and verbal communication skills
• Experienced in developing and presenting recommendations to Senior Management

Responsibilities

• Develop and execute collections strategies across delinquency stages (early through late), with a focus on improving cure rates, roll rates, and overall portfolio performance
• Partner cross-functionally to design, test, and optimize treatment strategies using data-driven insights
• Monitor strategy performance and recommend enhancements to drive sustainable improvements in customer and business outcomes

Skills

MS Office

Analytics

Problem solving

Communication

Cross-functional collaboration

Regulatory awareness

Education

Bachelor's degree

Graduate degree preferred

Tools

SQL

SAS

Relational Databases

Job description

TD Bank Group in Wilmington, Delaware, seeks a Senior Credit Card Collections Strategy Manager to lead end-to-end collections optimization using advanced analytics, segmentation, and test-and-learn approaches. You will design cure and roll-rate strategies, work with cross-functional teams, monitor performance, and ensure regulatory compliance while delivering measurable business impact.

Candidates should have a Bachelor's degree (Graduate degree preferred), 10+ years in collections, strong