Senior Creative Ops Lead: Brand Strategy & Copy

Amazon; New York (NY); On-site; USD 155,000 - 210,000; Full time

Job summary

Amazon Music Design & Creative Operations is seeking a Senior Creative Operations Manager to own the operational strategy for Brand Strategy & Copy, leading complex programs across creative marketing, product launches, and brand initiatives. You will mentor teammates, influence senior stakeholders, and define governance ensuring delivery excellence at scale.

You will design scalable workflows, budgets, and resource planning while partnering with Brand Strategists, Copywriters, Design, and

Qualifications

• Bachelor's degree in a related field.
• Experience communicating with leadership and cross-functional teams.
• 7+ years in creative operations, program management, or production.
• 5+ years developing and implementing workflows, SOPs, governance.
• Experience managing multi-stakeholder programs from strategy to delivery.
• Experience with capacity planning, budgeting, and resource allocation at portfolio level.
• Influence senior leaders and drive cross-functional alignment.
• Experience with digital project management tools (Workfront, Asana).

Responsibilities

• Own the end-to-end creative operations strategy for the Brand Strategy & Copy team, designing the frameworks, workflows, and governance structures that enable strategic creative delivery at scale
• Lead capacity planning across campaigns, tentpole events, and internal initiatives — proactively identifying resourcing gaps, managing trade-offs, and communicating program status to leadership
• Define and continuously improve creative brief templates, intake processes, and prioritization mechanisms that serve the team's evolving needs
• Own project timelines and delivery milestones for complex, multi-workstream programs spanning creative marketing, product launches, and brand strategy initiatives
• Serve as the central operational hub between Brand Strategists, Copywriters, Design, Marketing, and external agency partners — driving alignment, removing blockers, and ensuring flawless execution
• Own budget management and cost reporting for the Brand Strategy & Copy operational portfolio; identify opportunities to optimize spend and drive efficiencies
• Define and implement scalable content development workflows and SOPs that the broader creative organization adopts
• Build and maintain comprehensive process documentation, knowledge repositories, and operational playbooks
• Identify, evaluate, and implement workflow optimizations — including AI-powered tooling — that measurably improve creative throughput and reduce cycle time
• Establish and own creative review and approval processes across multiple stakeholder groups; set quality gates and escalation paths
• Design resource allocation frameworks that balance strategic priorities with day-to-day operational demands
• Build deep, trusted partnerships with senior stakeholders across Marketing, Product and Partner teams
• Influence cross-functional roadmaps and planning cycles to ensure creative operations has a seat at the table
• Represent the creative operations practice in leadership reviews, defining key performance metrics and delivering regular business reporting
• Mentor and develop junior Creative Operations Managers and cross-functional partners on operational best practices
• Lead vendor and agency relationships — negotiating scope, managing performance, and ensuring external partners meet Amazon's creative and operational standards

Skills

Communication

Leadership

Stakeholder management

Strategic thinking

Problem solving

Mentoring

Education

Bachelor's degree

Tools

Adobe Workfront

Asana

AI workflow automation

Job description

Amazon Music Design & Creative Operations is seeking a Senior Creative Operations Manager to own the operational strategy for Brand Strategy & Copy, leading complex programs across creative marketing, product launches, and brand initiatives. You will mentor teammates, influence senior stakeholders, and define governance ensuring delivery excellence at scale.

You will design scalable workflows, budgets, and resource planning while partnering with Brand Strategists, Copywriters, Design, and