Senior Creative Ops Lead, Brand Strategy & Copy

Amazon Music; New York (NY); On-site; USD 155,000 - 210,000; Full time

Job summary

Amazon Music is seeking a Senior Creative Operations Manager to own the operational strategy for Brand Strategy & Copy, leading complex programs and guiding cross-functional teams. You will design governance, drive workflows, mentor teammates, and partner with marketing, product, and agencies to deliver scalable, high-quality creative output.

You will build end-to-end processes, optimize capacity, and own budgets while aligning stakeholders to strategic goals, enabling consistent brand

Qualifications

• Bachelor's degree.
• Experience communicating clearly with leadership, stakeholders, and cross-functional teams.
• 7+ years of experience in creative operations, creative program management, or creative production within a brand, agency, or in-house studio.
• 5+ years developing and implementing creative workflows, SOPs, and governance frameworks.
• Experience managing complex, multi-stakeholder creative programs from strategy through delivery.
• Experience with capacity planning, budget management, and resource allocation at a portfolio level.
• Demonstrated ability to influence senior leaders and drive alignment across cross-functional teams.
• Experience working with digital project management and workflow tools (e.g., Adobe Workfront, Asana, or similar).

Responsibilities

• Own end-to-end creative operations strategy for the Brand Strategy & Copy team, designing the frameworks, workflows, and governance structures that enable strategic creative delivery at scale.
• Lead capacity planning across campaigns, tentpole events, and internal initiatives — proactively identifying resourcing gaps, managing trade-offs, and communicating program status to leadership.
• Define and continuously improve creative brief templates, intake processes, and prioritization mechanisms that serve the team's evolving needs.
• Own project timelines and delivery milestones for complex, multi-workstream programs spanning creative marketing, product launches, and brand strategy initiatives.
• Serve as the central operational hub between Brand Strategists, Copywriters, Design, Marketing and external agency partners — driving alignment, removing blockers, and ensuring flawless execution.
• Own budget management and cost reporting for the Brand Strategy & Copy operational portfolio; identify opportunities to optimize spend and drive efficiencies.

Skills

Leadership & stakeholder alignment

Strategic operational planning

Creative operations

Project management

Communication

Tool proficiency (Workfront/Asana)

Education

Bachelor's degree

Tools

Adobe Workfront

Asana

Adobe Creative Suite

Job description

Amazon Music is seeking a Senior Creative Operations Manager to own the operational strategy for Brand Strategy & Copy, leading complex programs and guiding cross-functional teams. You will design governance, drive workflows, mentor teammates, and partner with marketing, product, and agencies to deliver scalable, high-quality creative output.

You will build end-to-end processes, optimize capacity, and own budgets while aligning stakeholders to strategic goals, enabling consistent brand