Senior Counsel, Consumer Protection & Compliance Playbooks

ADT; Boca Raton (FL); On-site; USD 140,000 - 180,000; Full time

Job summary

ADT is seeking an experienced legal professional in Boca Raton, FL to provide consumer protection counseling and support for sales, marketing, enrollment, and customer communications. The role focuses on recurring disclosures, contract reviews, and scalable guardrails to ensure regulatory compliance across business teams.

The candidate will draft and negotiate various commercial agreements, develop playbooks and templates, and translate evolving federal/state developments into practical guidance

Qualifications

• Juris Doctor from an accredited law school.
• Active membership in good standing in at least one U.S. state bar.
• Ability to convert complex legal requirements into scalable business guidance.

Responsibilities

• Provide day-to-day legal counseling on consumer protection requirements affecting advertising, sales, marketing, enrollment, contracting, billing, servicing, retention, cancellation, and customer communications.
• Conduct recurring reviews of disclosures, scripts, webpages, digital experiences, promotional materials, customer notices, and business processes for legal compliance and consistency.
• Draft, review, and negotiate sales, marketing, lead generation, agency, vendor, promotional, and related commercial agreements.
• Develop and maintain playbooks, templates, checklists, standard clauses, approval criteria, and scalable legal guardrails for business teams.
• Partner with Marketing, Sales, Digital, Product, Customer Care, Compliance, Privacy, Billing, Collections, and Operations to implement legal requirements in practical workflows.
• Research and monitor federal and state legal developments and translate them into concise guidance, training, contract updates, and operational recommendations.
• Support internal assessments, audits, issue remediation, complaint trends, and regulator or litigation response in coordination with subject-matter leaders.
• Escalate material or novel risks with clear legal analysis, options, and recommended next steps.
• Promote consistent documentation, knowledge management, and repeatable review processes across Consumer and Small Business legal support.

Job description

ADT is seeking an experienced legal professional in Boca Raton, FL to provide consumer protection counseling and support for sales, marketing, enrollment, and customer communications. The role focuses on recurring disclosures, contract reviews, and scalable guardrails to ensure regulatory compliance across business teams.

The candidate will draft and negotiate various commercial agreements, develop playbooks and templates, and translate evolving federal/state developments into practical guidance