Application Development Senior Advisor

Cigna Health and Life Insurance Company; Cool Valley (MO); Remote; USD 120,000 - 150,000; Full time

Job summary

The Cigna Group is actively seeking an experienced software engineer to drive our conversational AI and IVR initiatives. You will join a large transformational program, delivering QA-tested code and multimedia UX across voice, text, and chat interfaces.

Responsibilities include design, development, testing, and collaboration with architecture and delivery leads. A strong background in Genesys, Java/VXML, and REST/microservices is essential for success.

Qualifications

• Bachelor’s degree in Computers or Engineering required; 5 years’ experience.
• Experience with Conversational AI development and IVR application development.
• Proficiency with Genesys (GVP, Desktop) and Java (VXML, backend integration).
• Familiarity with Jira/Confluence; large financial enterprise environments.
• Knowledge of testing tools (JUnit, EasyMock, Mockito) and monitoring tools.

Responsibilities

• Work on a large transformational program across enterprise lines of business.
• Develop and support Conversational IVRs; perform testing aligned to needs.
• Design user experiences for multimedia applications.
• Provide effort estimates with Solution Architect and leads.
• Collaborate with design, business and technology partners; ensure code quality.

Skills

Conversational AI development

IVR development

Genesys

Java development

VXML

Jira/Confluence

Spring/Springboot

JavaScript

REST API

Microservices

MongoDB

Kafka

RabbitMQ

Redis

PostgreSQL

Oracle SQL

HTML

ReactJS

AWS

Kubernetes

Jenkins

JUnit/EasyMock/Mockito

Monitoring: Graphite/Splunk/Grafana

KORE Platform/Nuance

Education

Bachelor’s degree in Computers or Engineering

Tools

Genesys GVP

Genesys Desktop

Hammer

Cyara

Job description

Responsibilities

• Work as part of a large transformational program team that will enable many lines of business in the enterprise.
• Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
• Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
• Build, configure and implement CAI applications.
• Design user experience for multimedia applications.
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
• Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
• Collaborate and interact directly with design, business and technology partners.
• Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
• Create and maintain quality code.
• Ensure defect free programming consistent with standards.
• Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.
• May work remotely.

Qualifications

• Bachelor’s degree in Computers or Engineering and 5 years of experience.
• Must have experience with: Conversational AI development;
• IVR application development;
• Genesys including Genesys GVP and Genesys Desktop;
• Java Development including VXML and client backend integration;
• Jira or similar tools; Confluence or similar tools;
• Working within a large-scale financial enterprise environment;
• Voice and digital domain testing tools such as Hammer and Cyara;
• Spring/Springboot; JavaScript; Hibernate; RestAPI; Microservices;
• MongoDB; Kafka; Rabbit MQ; Redis; Postgre SQL;
• Oracle SQL; HTML; ReactJS; AWS; Kubernetes; Jenkins; React;
• Testing technologies including Junit, EasyMock, and Mockito;
• Monitoring instrumentation using Graphite, Splunk, and Grafana;
• KORE Platform; and Nuance.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.