Application Development Senior Advisor- Hybrid

Cigna Health and Life Insurance Company; Illinois; Hybrid; USD 122,000 - 204,000; Full time

Benefits offered by this job

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group is seeking an Application Development Senior Advisor in Chicago, IL to develop and support conversational call flows and IVR applications. You will work within a large transformational program, collaborating across design, business and technology teams to deliver high-quality CAI solutions.

Applicants should have a Master’s degree or a Bachelor’s with substantial experience in Conversational AI/IVR, with hands-on expertise in Genesys, Java, VXML, REST APIs, and microservices.

Qualifications

• Master’s degree in Computer Science or related field with 3 years of Conversational AI/IVR development experience.
• Bachelor’s degree with 5 years of experience accepted.
• Experience with Genesys, Java with VXML, and integration to backends; proficiency in Jira, Cyara, Confluence, and testing tools.

Responsibilities

• Work as part of a large transformational program team enabling multiple lines of business.
• Enable personalized customer experiences in voice, text, chat channels and drive advanced capabilities.
• Build, configure and implement CAI applications; design multimedia UX.
• Provide effort estimates with Solution Architect and Technical Delivery Lead.
• Identify and address issues affecting application integrity and release readiness.
• Collaborate with design, business and technology partners; perform development and testing; maintain quality code.

Skills

Genesys

Java Development

VXML

Jira

Cyara

Confluence

Hammer

Spring/Springboot

RestAPI

Microservices

MongoDB

Kafka

Rabbit MQ

Redis

PostgreSQL

Oracle SQL

Jenkins

JUnit

Splunk

Grafana

KORE Platform

Nuance

Education

Master’s degree in Computer Science or related field

Bachelor’s degree with 5 years experience

Tools

None

Job description

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Chicago, IL location to develop and support conversational call flow to meet the overall goal of the business and program.

Responsibilities:

• Work as part of a large transformational program team that will enable many lines of business in the enterprise.
• Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
• Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
• Build, configure and implement CAI applications. Design user experience for multimedia applications.
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
• Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
• Collaborate and interact directly with design, business and technology partners.
• Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
• Create and maintain quality code.
• Ensure defect free programming consistent with standards.
• Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.
• Hybrid work schedule.

Qualifications:

• Master’s degree in Computer Science or related field and 3 years of experience in Conversational AI Development/IVR Application Development.
• Will accept a Bachelor’s degree and 5 years of experience.
• Must have experience with: Genesys; Java Development including VXML and client backend integration; Jira or similar tools; Cyara or similar tools; Confluence or similar tools; Voice and digital domain testing tools such as Hammer; Spring/Springboot; RestAPI; Microservices; MongoDB; Kafka; Rabbit MQ; Redis; Postgre SQL; Oracle SQL; Jenkins; Testing technologies including Junit; Monitoring instrumentation using Splunk, and Grafana; KORE Platform; and, Nuance.

Salary Range: $153,317-$203,600

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 122,200 - 203,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.

Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance.

Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.

Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.