Senior Conversational AI Engineer

Quantum Technologies LLC; City of Albany (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Quantum Technologies. LLC in Albany, NY is seeking a senior software engineer with 8+ years of experience to help design and scale production-grade conversational AI solutions.

You will work with Dialogflow CX or GECX, and integrate with IVR systems such as Genesys or Amazon Connect, shaping end-to-end experiences for customers. You will own testing and quality practices, writing automated tests with PyTest or Jest, manage Git workflows, CI/CD, and containerized deployments with Docker and

Qualifications

• Bachelor’s degree in computer science, IT, or a related field, or equivalent practical experience
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

Skills

Software engineering

Automation testing

Communication skills

Git

CI/CD

Code reviews

Education

Bachelor’s degree in computer science, IT, or a related field

Tools

Dialogflow CX

GECX

Genesys

Amazon Connect

Docker

Kubernetes

Terraform

PyTest

Jest

xUnit

Git

CI/CD

Job description

Quantum Technologies. LLC in Albany, NY is seeking a senior software engineer with 8+ years of experience to help design and scale production-grade conversational AI solutions.

You will work with Dialogflow CX or GECX, and integrate with IVR systems such as Genesys or Amazon Connect, shaping end-to-end experiences for customers. You will own testing and quality practices, writing automated tests with PyTest or Jest, manage Git workflows, CI/CD, and containerized deployments with Docker and