Senior AI Agent Developer: Conversational AI & IVR

Valiant Technologies LLC; City of Albany (NY); Sur place; USD 140 000 - 210 000; Plein temps

Résumé du poste

Valiant Technologies LLC in Albany, NY is seeking a senior software engineer with 8+ years of experience to build production conversational AI or LLM-based applications. You will work with Dialogflow CX or GECX and integrate with contact center solutions such as IVR platforms.

Candidates must be proficient with test automation (PyTest, Jest, or xUnit), Git, CI/CD, and container technologies (Docker, Kubernetes, Terraform), and be able to explain trade-offs to non-technical stakeholders.

Qualifications

• Bachelor’s degree in computer science, IT, or a related field, or equivalent practical experience.
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications.
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms.
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect.
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit.
• Experience with Git, CI/CD pipelines, and code review practices.
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform).
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

Connaissances

Software engineering

Conversational AI

Dialogflow CX / GECX

CCAI / IVR platforms

Test automation (PyTest/Jest/xUnit)

Git & CI/CD

Docker / Kubernetes / Terraform

Communication

Formation

Bachelor’s degree or higher in CS/IT or equivalent

Outils

Dialogflow CX

GECX

Genesys

Amazon Connect

Docker

Kubernetes

Terraform

Description du poste

Valiant Technologies LLC in Albany, NY is seeking a senior software engineer with 8+ years of experience to build production conversational AI or LLM-based applications. You will work with Dialogflow CX or GECX and integrate with contact center solutions such as IVR platforms.

Candidates must be proficient with test automation (PyTest, Jest, or xUnit), Git, CI/CD, and container technologies (Docker, Kubernetes, Terraform), and be able to explain trade-offs to non-technical stakeholders.