Senior GenAI & Conversational AI Scientist

Quantum Technologies LLC; Phoenix (AZ); On-site; USD 150,000 - 190,000; Full time

Job summary

Quantum Technologies. LLC seeks a senior Data Scientist to advance Agentic conversational AI for IVR platforms built on Amazon Connect and Lex.

You will lead experiments on intent recognition, slot filling, and dialogue quality, while analyzing data and guiding improvements in training data, prompts, and NLU assets. The role demands deep expertise in data science and ML with GenAI capabilities, strong communication, and the ability to deliver in a fast-paced, delivery-focused environment for

Qualifications

• 10+ Years of experience in Data Science, ML, NLP, or related field.
• 5+ Years building GenAI solutions.
• Strong hands-on analytics, experimentation, model evaluation, and performance tuning.
• Experience with conversational AI, NLU, chatbot, virtual assistant, or IVR use cases.
• Familiarity with Amazon Connect and Amazon Lex or similar platforms.
• Exposure to LLM/GenAI techniques relevant to intent understanding.
• Ability to ramp up quickly and contribute in delivery-focused environments.
• Strong written and verbal communication, with leadership-facing presentation skills.

Responsibilities

• Support end-to-end delivery of Agentic conversational AI capabilities for IVR solutions built on Amazon Connect and Lex.
• Run and interpret experiments on intent recognition, slot-filling, utterance handling, and conversational quality.
• Analyze interaction data, model outputs, and test results to identify issues and improvements.
• Tune intent descriptions, training data, prompts, and NLU assets to improve performance.
• Collaborate with onshore lead to refine slot-filling, conversation behavior, and priorities.
• Evaluate and implement GenAI capabilities for NLU and intent understanding.
• Summarize findings and recommendations for leadership and stakeholders.
• Identify risks and help drive delivery timelines with analytical rigor.

Skills

Data Science

Machine Learning

NLP

GenAI

Conversational AI

NLU

Amazon Connect

Amazon Lex

LLM Techniques

Delivery-minded

Tools

Amazon Connect

Amazon Lex

GenAI platforms

Job description

Quantum Technologies. LLC seeks a senior Data Scientist to advance Agentic conversational AI for IVR platforms built on Amazon Connect and Lex.

You will lead experiments on intent recognition, slot filling, and dialogue quality, while analyzing data and guiding improvements in training data, prompts, and NLU assets. The role demands deep expertise in data science and ML with GenAI capabilities, strong communication, and the ability to deliver in a fast-paced, delivery-focused environment for