Senior Conversational AI Engineer

Ethereum Technologies LLC; City of Albany (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Ethereum Technologies in Albany, NY, seeks a senior software engineer with 8+ years of experience to design and scale production-ready conversational AI solutions.

You will work with Dialogflow CX, GECX, and IVR platforms such as Genesys or Amazon Connect, build automated tests with PyTest/Jest/xUnit, and own CI/CD pipelines, containerization with Docker/Kubernetes, and IaC with Terraform while communicating trade-offs to non-technical stakeholders.

Qualifications

• Bachelor’s degree in computer science, IT, or a related field, or equivalent practical experience
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

Skills

Software engineering

Conversational AI

Dialogflow CX

CCAI

IVR platforms

Git

CI/CD

Docker

Kubernetes

Terraform

Test frameworks

Education

Bachelor’s degree in computer science, IT, or a related field; or equivalent practical experience

Tools

Dialogflow CX

GECX

Genesys

Amazon Connect

PyTest

Jest

xUnit

CI/CD tooling

Docker

Kubernetes

Terraform

Git

Job description

Ethereum Technologies in Albany, NY, seeks a senior software engineer with 8+ years of experience to design and scale production-ready conversational AI solutions.

You will work with Dialogflow CX, GECX, and IVR platforms such as Genesys or Amazon Connect, build automated tests with PyTest/Jest/xUnit, and own CI/CD pipelines, containerization with Docker/Kubernetes, and IaC with Terraform while communicating trade-offs to non-technical stakeholders.