Senior AI Agent Developer - Conversational AI & LLM

Robotic Process Automation LLC; City of Albany (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Robotic Technologies Automation in Albany, NY, is seeking a senior software engineer with a strong background in building production AI applications and scalable systems.

You will design, implement, and maintain AI-powered conversational experiences, collaborate with cross-functional teams, and ensure robust testing with modern CI/CD, containers, and IaC. The ideal candidate has 8+ years of experience and hands-on with Dialogflow CX or similar platforms.

Qualifications

• Bachelor's degree in computer science, IT, or a related field, or equivalent practical experience.
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

Skills

Software engineering

Conversational AI experience

CI/CD

Git

Containers

Infrastructure as Code

Communication skills

Education

Bachelor's degree in CS or related field

Tools

Dialogflow CX

GECX

Genesys

Amazon Connect

PyTest

Jest

xUnit

Docker

Kubernetes

Terraform

Job description

Robotic Technologies Automation in Albany, NY, is seeking a senior software engineer with a strong background in building production AI applications and scalable systems.

You will design, implement, and maintain AI-powered conversational experiences, collaborate with cross-functional teams, and ensure robust testing with modern CI/CD, containers, and IaC. The ideal candidate has 8+ years of experience and hands-on with Dialogflow CX or similar platforms.