Senior Conversation Designer - UX Writing & Accessibility

Aquent; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Aquent in Chicago is seeking a seasoned content designer to lead conversational content strategy and UX writing for chat experiences. You will craft dialogue, prompts, and navigation to ensure clarity, accessibility, and alignment with business goals.

Collaborating with product designers, developers, and legal experts, you will distill complex ideas into concise content, audit existing materials, and evolve guidelines and tone across platforms.

Qualifications

• At least 5 years of dedicated experience in content design, content strategy, and UX writing.
• Proven ability to design accessible, scalable, user-centered conversational experiences.
• Strong organizational skills with juggling multiple projects and translating strategy into action.
• Excellent verbal, written, and presentation skills to articulate complex ideas clearly.
• Experience collaborating with diverse stakeholders including subject matter experts, reviewers, editors, and legal/compliance professionals.
• A portfolio showcasing your conversational design work is required with your application and resume.

Responsibilities

• Create and manage compelling content for chat experiences, including dialogue, prompts, error messaging, and navigation for clarity and accessibility.
• Collaborate on content strategies and information architecture, defining voice and tone across platforms.
• Work with conversation and product designers, managers, developers, and legal experts to bring conversational experiences to life.
• Distill complex concepts into concise, contextual content and taxonomies for user understanding.
• Audit existing content to identify gaps in quality, compliance, and branding.
• Refine conversational content based on user feedback, analytics, and testing while upholding accessibility and brand standards.
• Maintain digital content guidelines, standards, tools, and processes for consistency.

Skills

Content design

Content strategy

UX writing

Organizational skills

Communication

Stakeholder collaboration

Tools

Jira

Google conversational platforms

Job description

Aquent in Chicago is seeking a seasoned content designer to lead conversational content strategy and UX writing for chat experiences. You will craft dialogue, prompts, and navigation to ensure clarity, accessibility, and alignment with business goals.

Collaborating with product designers, developers, and legal experts, you will distill complex ideas into concise content, audit existing materials, and evolve guidelines and tone across platforms.