Senior UX Conversation Designer — Shape Conversational AI

Amazon; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Amazon’s Customer Service UX Word and Voice Design team seeks an experienced conversation designer to refine voice, tone, and personality across the customer service product ecosystem. You will collaborate with designers, researchers, engineers, ML scientists, and product managers to shape language throughout planning, design, and development.

You will also contribute to UX writing and content design for innovative features, conduct experiments to optimize messaging, and help build guidelines

Qualifications

• Experience designing voice and language for customer-facing products.
• Ability to drive voice, tone, and personality across platforms.
• Experience with UX writing and content design.

Responsibilities

• Design conversations for web, app, and chat experiences across Amazon CS products.
• Collaborate with designers, researchers, engineers, ML scientists, and PMs throughout the product lifecycle.
• Conduct A/B testing and user research to optimize voice and messaging for customers.
• Contribute to AI/LLMs initiatives and create writing guidelines to raise the bar.

Skills

Conversation design

UX writing

A/B testing

LLMs

Cross-functional

Job description

Amazon’s Customer Service UX Word and Voice Design team seeks an experienced conversation designer to refine voice, tone, and personality across the customer service product ecosystem. You will collaborate with designers, researchers, engineers, ML scientists, and product managers to shape language throughout planning, design, and development.

You will also contribute to UX writing and content design for innovative features, conduct experiments to optimize messaging, and help build guidelines