Lead Conversation Designer & UX Writer

Aquent; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Aquent seeks a visionary content designer to craft engaging conversational experiences that empower users across digital services. You will shape the voice, tone, and structure of our chat interactions, ensuring clarity, accessibility, and alignment with business goals.

Your role spans strategy and hands-on content creation with cross-functional partners. Five+ years in content design and a portfolio showcasing conversational work are required; collaboration with product, design, and legal teams

Qualifications

• 5+ years in content design, content strategy, and UX writing.
• Proven track record designing accessible, scalable conversational experiences.
• Strong attention to detail and ability to manage multiple projects.

Responsibilities

• Create and manage content for chat experiences, including dialogue, prompts, error messages, and navigation.
• Collaborate on content strategies, information architecture, and voice/tone systems.
• Work with designers, product managers, developers, and legal to implement conversational experiences.
• Distill complex concepts into clear content and taxonomies for user understanding.

Skills

Content design

UX writing

Content strategy

Accessibility

Tools

Jira

Job description

Aquent seeks a visionary content designer to craft engaging conversational experiences that empower users across digital services. You will shape the voice, tone, and structure of our chat interactions, ensuring clarity, accessibility, and alignment with business goals.

Your role spans strategy and hands-on content creation with cross-functional partners. Five+ years in content design and a portfolio showcasing conversational work are required; collaboration with product, design, and legal teams