Senior Conversation Designer: AI, NLU & UX

JPMorganChase; New York (NY); Vor Ort; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

JPMorganChase seeks an Experience Design Senior Associate for the Chase Digital Assistant Team to shape user experiences across products and services, applying advanced experience design principles. You will collaborate with cross-functional teams to create accessible, inclusive solutions aligned with business goals and leverage your knowledge of financial services and IT systems.

The role emphasizes conversation design, language models, and driving innovation in AI-enabled customer

Qualifikationen

• Bachelor's degree or equivalent work experience in a relevant field.
• Experience designing conversational experiences for AI-driven platforms.
• Ability to manage ambiguity and work autonomously in agile environments.
• Experience with LLMs and language model workflows.
• Understanding of APIs and technology stacks and their UX impact.

Aufgaben

• Design conversational flows for AI-driven tools including chat and voice.
• Contribute to the broader CxD strategy with language models.
• Articulate design decisions through storytelling and documentation.
• Collaborate with ML teams to train and refine NLU and LLMs.
• Work with data scientists, engineers, PMs, and UX designers to drive innovation.

Kenntnisse

Voice/Conversation design

LLMs

NLP

UX/UI design

Agile

Cross-functional collaboration

Ausbildung

Bachelor's degree in Linguistics/HCI/Psychology

Tools

Figma

Voiceflow

Nuance Mix

Rasa Studio

Botpress

Jobbeschreibung

JPMorganChase seeks an Experience Design Senior Associate for the Chase Digital Assistant Team to shape user experiences across products and services, applying advanced experience design principles. You will collaborate with cross-functional teams to create accessible, inclusive solutions aligned with business goals and leverage your knowledge of financial services and IT systems.

The role emphasizes conversation design, language models, and driving innovation in AI-enabled customer