Vice President, UX Conversation Design & AI Strategy

JPMorgan Chase & Co.; New York (NY); Presencial; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. seeks a VP-level UX Conversation Designer for the Employee Experience team to shape the employee-facing conversational experience. You will drive strategy for designing AI-powered dialogs, leveraging large language models, and aligning with business goals.

You will collaborate with product, engineering, ML teams and stakeholders to translate design visions into concrete deliverables, advocate for inclusive design, and contribute to a scalable design language across platforms.

Formación

• 4+ years of experience in User Experience Design or Conversational AI design for LLMs.
• Ability to visualize user journeys, storyboards, wireframes, and conversational flows across platforms.
• Experience deploying Conversational AI solutions (chatbots, virtual assistants) with NLP/AI tech.
• Proven track record designing for web, mobile, and other digital channels.
• Experience creating inclusive designs and accessibility guidelines.

Responsabilidades

• Design AI-powered end-to-end use case flows for the Employee Assistant across chat, voice, and multi-modal interfaces using wireframes, prototypes, prompts, or similar tools.
• Propose intuitive, user-centric solutions aligned with business objectives to drive engagement.
• Partner with UX Research to conduct usability testing and gather data insights from real users.
• Iterate designs based on user and agent feedback to continuously improve the Employee Assistant experience.
• Work within a Design System to contribute to patterns and refine Visual and Conversational Design Language.
• Leverage expertise in LLMs to inform broader Conversational AI strategy and design processes when building with LLMs.
• Conduct data-driven analyses to transform raw data into actionable insights for decision-making.
• Collaborate with cross-functional teams to integrate UX and Conversational Design into product development.
• Collaborate with ML teams to train LLMs following Conversational Design principles and best practices.
• Lead ideation and alignment workshops with stakeholders and present work to business groups with clear rationale.

Conocimientos

UX Design

Conversational AI

LLMs

Design Thinking

Storytelling

Accessibility

Workshop Facilitation

Herramientas

MindStudio

Dialogflow

VoiceFlow

Microsoft Bot Framework

Descripción del empleo

JPMorgan Chase & Co. seeks a VP-level UX Conversation Designer for the Employee Experience team to shape the employee-facing conversational experience. You will drive strategy for designing AI-powered dialogs, leveraging large language models, and aligning with business goals.

You will collaborate with product, engineering, ML teams and stakeholders to translate design visions into concrete deliverables, advocate for inclusive design, and contribute to a scalable design language across platforms.