Senior Contract Validation & Client Engagement Lead

Norstella Group; United States; On-site; USD 160,000 - 210,000; Full time

Job summary

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and internal teams to ensure optimal experience.

The role requires strategic advisory skills, end-to-end project delivery, and collaboration with data, analytics, product, and sales to translate client needs into scalable services.

Qualifications

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Strong analytical and data interpretation skills.
• Experience operating as a strategic advisor to external clients — not just internal stakeholders.
• Demonstrated ability to work autonomously and define scope independently.
• Experience optimizing and scaling service offerings.
• Experience managing complex client engagements end to end including difficult conversations and expectation management.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned accounts.
• Contract Validation Delivery: Lead the end-to-end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.
• Rebate Management Support: Support clients in identifying rebate discrepancies, analyzing gross-to-net exposure, and ensuring rebate obligations align with contracted payer commitments.
• Cross-Functional Coordination: Partner with data, analytics, product, and sales teams to translate client needs into deliverables.
• Service Development & Growth: Identify opportunities to expand engagements, refine service delivery methodologies, and contribute to scalable contract validation frameworks.
• All other duties, as assigned.

Skills

Life sciences consulting

Payer contracting

MMIT data

Analytical skills

Strategic advisory

Autonomy

Service delivery

Stakeholder management

Education

MBA or advanced degree in health economics or related field

Tools

MMIT or similar platforms

Job description

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and internal teams to ensure optimal experience.

The role requires strategic advisory skills, end-to-end project delivery, and collaboration with data, analytics, product, and sales to translate client needs into scalable services.