Engagement Manager, Contract Validation Services

Norstella Group; United States; On-site; USD 160,000 - 210,000; Full time

Job summary

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and internal teams to ensure optimal experience.

The role requires strategic advisory skills, end-to-end project delivery, and collaboration with data, analytics, product, and sales to translate client needs into scalable services.

Qualifications

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Strong analytical and data interpretation skills.
• Experience operating as a strategic advisor to external clients — not just internal stakeholders.
• Demonstrated ability to work autonomously and define scope independently.
• Experience optimizing and scaling service offerings.
• Experience managing complex client engagements end to end including difficult conversations and expectation management.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned accounts.
• Contract Validation Delivery: Lead the end-to-end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.
• Rebate Management Support: Support clients in identifying rebate discrepancies, analyzing gross-to-net exposure, and ensuring rebate obligations align with contracted payer commitments.
• Cross-Functional Coordination: Partner with data, analytics, product, and sales teams to translate client needs into deliverables.
• Service Development & Growth: Identify opportunities to expand engagements, refine service delivery methodologies, and contribute to scalable contract validation frameworks.
• All other duties, as assigned.

Skills

Life sciences consulting

Payer contracting

MMIT data

Analytical skills

Strategic advisory

Autonomy

Service delivery

Stakeholder management

Education

MBA or advanced degree in health economics or related field

Tools

MMIT or similar platforms

Job description

Director - Client Engagement, Contract Validation

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life‑saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

• Norstella unites market‑leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must‑have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision‑making. We help our clients:
• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI‑driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

About the Role

The Director of Client Engagement, Contract Validation will serve as the primary client-facing lead — owning delivery, relationships, and outcomes across a portfolio of life sciences accounts. This role will provide thought leadership in contract compliance and rebate management to our external customers and to our product and services teams to ensure our offerings provide the optimal experience and outcomes to our customers.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned accounts.

Build andmaintaintrusted advisor relationships with market access, finance, and contracting stakeholders at pharmaceutical manufacturers.

Contract Validation Delivery

Lead the end-to-end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.

Ensure client contract terms are accurately reflected andvalidatedagainst payer requirements.

Collaborate with our data advisors to ensure our customersare receivingoptimaloutcomes.

Rebate Management Support

Support clients inidentifyingrebate discrepancies, analyzing gross-to-net exposure, and ensuring rebate obligations align with contracted payer commitments.

Collaborate with analytics teams to surface insights from MMIT data.

Cross-Functional Coordination

Partner with data, analytics, product, and sales teams to translate client needs into deliverables.

Coordinate project timelines, resource allocation, and milestone tracking across concurrent engagements.

Service Development & Growth

Identifyopportunities to expand engagements, refine service delivery methodologies, and contribute to the build‑out of scalable contract validation frameworks.

Support sales in scoping new client opportunities.

• All other duties, as assigned.

Required Qualifications

• 5+ years in life sciences consulting, market access, or managed care
• Experience with payer contracting, formulary management, or rebate operations
• Familiarity with MMIT or equivalent payer data platforms
• Strong analytical and data interpretation skills
• Experience operating as a strategic advisor to external clients — not just internal stakeholders
• Demonstrated ability to work autonomously and define scope independently
• Experience optimizing and scaling service offerings
• Experience managing complex client engagements end to end including difficult conversations and expectation management
• Comfort with ambiguity and building processes

Preferred Qualifications

• Experience with Validata, Model N Flex, IntegriChain ICyte, Deloitte Revenue Guard, or similar contract validation platforms
• MBA or advanced degree in health economics, public health, or related field
• Background in commercial rebate operations — chargebacks, managed care rebates, gross-to-net accruals
• Experience supporting or contributing to pre‑sales conversations or new business scoping
• Prior experience in a managed services or professional services delivery environment
• Experience developing service frameworks, playbooks, or delivery methodologies from scratch
• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long‑Term Disability
• Paid Time Off & Company Holidays

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy‑related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.