Engagement Manager, Contract Validation Services

Norstella; Providence (RI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

HSA / FSA

Dental and Vision

Life and AD&D

Job summary

Norstella seeks an Engagement Manager to lead client relationships and end-to-end delivery of contract compliance validation across a portfolio of life sciences accounts.

You will provide thought leadership in rebate management, ensure compliant terms with payers, and collaborate with data advisors to deliver optimal outcomes for clients. This role emphasizes cross-functional coordination and growth opportunities within Norstella's services.

Qualifications

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Proven client-facing project management experience.
• Strong analytical and data interpretation skills.

Responsibilities

• Serve as the primary point of contact for assigned accounts and build trusted relationships with stakeholders.
• Lead end-to-end delivery of contract compliance validation engagements using payer data.
• Support clients in identifying rebate discrepancies and aligning obligations with contracts.
• Coordinate cross-functional efforts across data, analytics, product and sales teams.
• Identify opportunities to expand engagements and refine service delivery methodologies.

Skills

Client-facing

Project management

Analytical skills

Data interpretation

Payer contracting

Education

MBA or advanced degree in health economics/public health/related field

Tools

MMIT

Model N

Deloitte Revenue Guard

Job description

Description

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life‑saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

• Norstella unites market‑leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must‑have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision‑making. We help our clients:
• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data‑driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI‑driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

About the Role

The Engagement Manager will serve as the primary client‑facing lead — owning delivery, relationships, and outcomes across a portfolio of life sciences accounts. This role will provide thought leadership in contract compliance and rebate management to our external customers and to our product and services teams to ensure our offerings provide the optimal experience and outcomes to our customers.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned accounts.
• Build and maintain trusted advisor relationships with market access, finance, and contracting stakeholders at pharmaceutical manufacturers.

Contract Validation Delivery

• Lead the end‑to‑end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.
• Ensure client contract terms are accurately reflected and validated against payer requirements.
• Collaborate with our data advisors to ensure our customers are receiving optimal outcomes.

Rebate Management Support

• Support clients in identifying rebate discrepancies, analyzing gross‑to‑net exposure, and ensuring rebate obligations align with contracted payer commitments.
• Collaborate with analytics teams to surface insights from MMIT data.

Cross‑Functional Coordination

• Partner with data, analytics, product, and sales teams to translate client needs into deliverables.
• Coordinate project timelines, resource allocation, and milestone tracking across concurrent engagements.

Service Development & Growth

• Identify opportunities to expand engagements, refine service delivery methodologies, and contribute to the build‑out of scalable contract validation frameworks.
• Support sales in scoping new client opportunities.

Required Qualifications

• 5+ years in life sciences consulting, market access, or managed care
• Experience with payer contracting, formulary management, or rebate operations
• Familiarity with MMIT or equivalent payer data platforms
• Proven client‑facing project management experience
• Strong analytical and data interpretation skills

Preferred Qualifications

• Familiarity with Model N, Deloitte Revenue Guard, or similar contract management platforms
• Background at a pharma manufacturer, PBM, or health plan
• MBA or advanced degree in health economics, public health, or related field
• Experience optimizing and scaling service offerings.

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long‑Term Disability
• Paid Parental Leave
• Paid Time Off & Company Holidays

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy‑related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision‑making, or any other protected characteristic as established by federal, state, or local law.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third‑party and candidates should proceed with extreme caution if a third‑party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre‑hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected].