Senior Contract Renewals Manager (Retention & Growth)

generac; Marlborough (MA); On-site; USD 44,000 - 55,000; Full time

Job summary

Energy Systems is seeking a Renewal Specialist to manage contract renewals, retention, and pricing negotiations for assigned clients. You will work cross-functionally with sales, finance, and operations to build proposals, track renewal metrics, and mentor team members to meet retention targets.

The role emphasizes advanced Excel/CRM reporting and data-driven decision making, with opportunities for growth and collaborative problem solving in a fast-paced environment.

Qualifications

• 4+ years in contract renewals, account management, or customer retention; demonstrated negotiation of pricing and multi-year agreements; experience mentoring or directing the work of others
• Advanced Excel and CRM reporting capabilities
• Coaching and constructive feedback delivery
• Review of proposals for accuracy, scope completeness, and margin before release
• Churn trend analysis and pricing recommendations
• Development of training materials, playbooks, and SOPs
• Standardization of proposal templates and pricing guidance
• Presenting performance data to management
• Familiarity with contract profitability and revenue recognition concepts

Responsibilities

• Monitor service contract and service end dates, initiating renewal processes
• Serve as primary contact for assigned clients, answering questions and reminders
• Build renewal proposals with pricing, scope, and service data
• Negotiate renewal pricing and multi-year commitments; re-estimate contracts
• Review service history to identify at-risk accounts and intervene
• Identify opportunities to cross-sell services or upgrades
• Track renewal performance metrics and forecast revenue retention
• Coach and mentor team members to meet retention targets
• Coordinate renewal paperwork with Shared Services and Contract Entry
• Report renewal progress in team meetings

Skills

Forecasting renewals

Advanced Excel

CRM reporting

Coaching & feedback

Proposal review

Pricing strategy

Decision making

Workload management

Written reporting

Education

Bachelor's degree in business/finance

High school diploma or GED

Tools

Excel

CRM system

Job description

Energy Systems is seeking a Renewal Specialist to manage contract renewals, retention, and pricing negotiations for assigned clients. You will work cross-functionally with sales, finance, and operations to build proposals, track renewal metrics, and mentor team members to meet retention targets.

The role emphasizes advanced Excel/CRM reporting and data-driven decision making, with opportunities for growth and collaborative problem solving in a fast-paced environment.