Senior Content Strategy Lead for AI & Experience

ADP, Inc.; Roseland (NJ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Retirement Savings

Wellness Program

Volunteer Time Off

Job summary

ADP, Inc. is hiring a Lead Content Strategist to drive content strategy and portfolio planning across business units.

You will partner with Content Architecture, Information Architecture, Analytics, Product, and Operations to ensure content aligns with enterprise priorities and delivers measurable value. In this role, you will translate business goals into actionable content strategies, lead discovery sessions, develop roadmaps, and measure impact on adoption, searchability, and AI readiness.

Qualifications

• 8–10+ years of experience in content strategy, knowledge management, content design, or related disciplines.
• Experience partnering with senior business leaders in a consultative capacity.
• Strong business acumen and ability to connect content investments to outcomes.
• Familiarity with structured content principles, information architecture, taxonomy, metadata, and governance.
• Excellent communication, facilitation, and relationship-building skills.

Responsibilities

• Serve as the primary content strategy partner to assigned business units and translate objectives into content strategies.
• Develop content roadmaps and prioritize initiatives across competing requests.
• Lead discovery sessions, stakeholder interviews, and workshops to identify needs.
• Define success measures and work with analytics teams to evaluate content performance.
• Collaborate with Content Architecture, Information Architecture, and AI program teams to ensure AI readiness.

Skills

Content strategy

Knowledge management

Content design

Content operations

Digital experience strategy

Stakeholder management

Data-driven decision making

Analytical thinking

Tools

Salesforce Knowledge

SharePoint

DataBricks

Job description

ADP, Inc. is hiring a Lead Content Strategist to drive content strategy and portfolio planning across business units.

You will partner with Content Architecture, Information Architecture, Analytics, Product, and Operations to ensure content aligns with enterprise priorities and delivers measurable value. In this role, you will translate business goals into actionable content strategies, lead discovery sessions, develop roadmaps, and measure impact on adoption, searchability, and AI readiness.