Senior Content Operations & Change Lead

Planet Pharma; South San Francisco (CA); On-site; USD 55,000 - 81,000; Full time

Job summary

Planet Pharma is seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office on a temporary maternity leave. You will design and deliver learning journeys, lead content operations, and drive enablement across marketing teams to ensure high-quality, scalable content workflows.

You will influence cross-functional stakeholders, implement agile practices, and advance content governance with a focus on measurable business impact, including AI-enabled content

Qualifications

• Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.

Responsibilities

• Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Skills

Content operations

Project management

Agile marketing

Workflow optimization

Education

Bachelor's degree

Tools

Veeva Vault

Adobe Experience Manager

Job description

Planet Pharma is seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office on a temporary maternity leave. You will design and deliver learning journeys, lead content operations, and drive enablement across marketing teams to ensure high-quality, scalable content workflows.

You will influence cross-functional stakeholders, implement agile practices, and advance content governance with a focus on measurable business impact, including AI-enabled content