Sr. Operations Manager - Content Excellence

Planet Pharma; South San Francisco (CA); On-site; USD 55,000 - 81,000; Full time

Job summary

Planet Pharma seeks a Senior Operations Manager for Content Excellence to join the CMO for a temporary maternity leave. You will lead operational frameworks to elevate strategic planning, streamline content supply chains, and ensure high-quality execution across CMO teams and the Marketing organization.

You will bridge strategy and execution, guide learning journeys, reduce cross-functional friction, drive system adoption, and ensure content initiatives deliver measurable business impact,

Qualifications

• Learning journeys design and enablement for cross-functional teams.
• Structured content operations and governance for multi-channel delivery.

Responsibilities

• Learning Journey Strategy & Delivery: design, structure and execute onboarding and upskilling programs for content capabilities.
• Content Operations & Workflow Management: provide end-to-end operational support and governance for content workflows.
• Process Optimization & Systemic Efficiency: identify and implement scalable efficiencies in asset management and approvals.
• Cross-Functional Collaboration & Facilitation: lead forums and alignment sessions with executive presence and clear action plans.
• Change Management & Enablement: deliver training and documentation for new content tools and AI-enabled practices.

Skills

Learning Journeys

Content Operations

Process Optimization

Facilitation

Change Management

Education

Bachelor's degree

Job description

About The Role

We are seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.
As our Content Excellence team rolls out modern content capabilities across the enterprise, you will serve as a key operational and change lead. You will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Key Responsibilities

• Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Capabilities

• Strategic Content Agility: Thrives in ambiguity, connects broader marketing goals to granular asset workflows, and adapts prioritization effectively based on shift in business strategy.
• Content Governance & Project Management: Applies structured operations methodologies to manage content lifecycles, asset repositories, timelines, and multi-channel deliverables.
• Inspiring & Influencing: Drives consensus among diverse stakeholders-including creative teams, legal/regulatory reviewers, and executive leadership-without direct authority.
• Communication & Facilitation: Exceptional written and verbal communication skills; adept at converting complex process updates or brand strategy mandates into clear operational direction.
• Analytical & Continuous Improvement: Skilled at measuring operational bottlenecks, asset utilization, and workflow throughput to continuously optimize content operations.

Qualifications

• Bachelors degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.

Preferred Qualifications

• Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).

Pay Rate Range: $40-59/hr depending on experience