Sr. Operations Manager - Content Excellence

Spectraforce Technologies; South San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Spectraforce Technologies in South San Francisco seeks a Sr. Operations Manager for Content Excellence within the Chief Marketing Office.

You will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure high-quality execution across CMO teams and the broader Marketing organization. The role emphasizes learning journeys, governance, change management, and AI-enabled content tools, bridging strategy and execution to deliver measurable business

Qualifications

• Bachelor's degree and 5-7 years in content or marketing operations.
• Experience managing end-to-end content workflows and DAM systems.
• Strong governance, project management, and cross-functional facilitation.
• Experience with MLR/PRC processes in pharma/biotech.
• Ability to drive change, enablement, and training.
• Familiarity with agile marketing and AI-assisted content tools.

Responsibilities

• Design and deliver learning journeys to onboard cross-functional teams.
• Lead content operations, workflow governance, and cross-functional alignment.
• Diagnose opportunities and implement scalable efficiencies in content processes.
• Facilitate operational forums and translate requirements into action plans.
• Deliver change management and documentation for new content tools and AI enablement.

Skills

Content operations

Marketing operations

Project management

CMS expertise

Asset management

Agile marketing

AI in content

Education

Bachelor's degree

Tools

Veeva Vault

Adobe Experience Manager

Job description

Position Title

Sr. Operations Manager - Content Excellence

Work Location

South San Francisco, CA, 94080

Assignment Duration

6 Months (Possible extension or conversion to FTE: Depending on performance and business needs)

Work Arrangement

Hybrid 3 days onsite (Anchor days Tues & Wed)

Position Summary

We are seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO). In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.

Background & Context

As our Content Excellence team rolls out modern content capabilities across the enterprise, you will serve as a key operational and change lead. You will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Key Responsibilities

• Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Qualification & Experience

• Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.
• Strategic Content Agility: Thrives in ambiguity, connects broader marketing goals to granular asset workflows, and adapts prioritization effectively based on shift in business strategy.
• Content Governance & Project Management: Applies structured operations methodologies to manage content lifecycles, asset repositories, timelines, and multi-channel deliverables.
• Inspiring & Influencing: Drives consensus among diverse stakeholders-including creative teams, legal/regulatory reviewers, and executive leadership-without direct authority.
• Communication & Facilitation: Exceptional written and verbal communication skills; adept at converting complex process updates or brand strategy mandates into clear operational direction.
• Analytical & Continuous Improvement: Skilled at measuring operational bottlenecks, asset utilization, and workflow throughput to continuously optimize content operations.
• Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).