Content Operations Leader: Enterprise Delivery & Enablement

Pharmaceutical Company; South San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Pharmaceutical Company seeks a Senior Operations Manager – Content Excellence to join the Chief Marketing Office and lead enterprise-wide content operations. You will design and optimize workflows, governance, and training to enable high-quality content delivery across marketing teams.

Responsibilities include implementing learning journeys, managing end-to-end content workflows, collaborating with CMS/DAM platforms, and driving change management for AI-enabled content capabilities across

Qualifications

• 5–7 years of experience in content operations, marketing operations, creative project management, or a related field.
• Experience developing end-to-end content workflows and multi-channel content delivery.
• Experience working with CMS and/or DAM platforms.
• Strong project management, organizational, communication, and stakeholder management skills.
• Demonstrated ability to influence cross-functional teams without direct authority.
• Experience developing processes, documentation, training, and enablement programs.
• Strong analytical and problem-solving skills with a focus on continuous improvement.

Responsibilities

• Design and execute learning journeys, enablement programs, and training for cross-functional teams adopting new content capabilities, tools, and guidelines.
• Lead end-to-end content workflows and governance, ensuring alignment across marketing and business stakeholders.
• Identify workflow bottlenecks and develop scalable processes that improve efficiency and accelerate content delivery.
• Manage content lifecycles, asset repositories, timelines, approvals, and multi-channel deliverables.
• Facilitate cross-functional content forums, review meetings, and stakeholder alignment sessions.
• Translate strategic requirements into clear operational plans, action items, and execution timelines.
• Drive change management and adoption of new content tools, processes, guidelines, and AI-enabled capabilities.
• Partner with creative, marketing, legal/regulatory, technology, and executive stakeholders.
• Analyze workflow performance, asset utilization, and operational metrics to identify continuous improvement opportunities.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Analytical thinking

Problem-solving

Change management

Communication

Influence without authority

Tools

CMS

Veeva Vault

Adobe Experience Manager (AEM)

Job description

Pharmaceutical Company seeks a Senior Operations Manager – Content Excellence to join the Chief Marketing Office and lead enterprise-wide content operations. You will design and optimize workflows, governance, and training to enable high-quality content delivery across marketing teams.

Responsibilities include implementing learning journeys, managing end-to-end content workflows, collaborating with CMS/DAM platforms, and driving change management for AI-enabled content capabilities across