Senior Content Designer - UX Writing & Strategy

Information Technology Senior Management Forum; New York (NY); On-site; USD 143,000 - 164,000; Full time

Job summary

Capital One is seeking a Content Designer, Principal Associate to craft accessible digital content and co-create innovative customer experiences across websites, emails, and chat interactions. You will leverage strong writing, UX design, and governance skills within Experience Design to support end-to-end user flows and business goals.

The ideal candidate has a robust portfolio demonstrating process, results, and impact, with extensive experience in content strategy, design systems, and

Qualifications

• 3+ years of experience in content design, content strategy or UX writing.
• 4+ years of experience in content design, content strategy, or UX writing.
• 4+ years of experience working with and contributing to an established design system.
• 3+ years of experience working with and contributing to an established design system.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data heavy problem spaces.

Responsibilities

• Create compelling, accurate and accessible digital content experiences across interfaces and channels.
• Perform content audits, taxonomy and terminology work, and develop content guidelines and patterns.
• Collaborate with product, tech and business partners to align content with user and business goals.
• Present work and decisions to stakeholders using human-centered design and research insights.

Skills

Content design

UX writing

Content strategy

Human-centered design

Tools

Figma

Job description

Capital One is seeking a Content Designer, Principal Associate to craft accessible digital content and co-create innovative customer experiences across websites, emails, and chat interactions. You will leverage strong writing, UX design, and governance skills within Experience Design to support end-to-end user flows and business goals.

The ideal candidate has a robust portfolio demonstrating process, results, and impact, with extensive experience in content strategy, design systems, and