Senior Content Designer: Elevate Customer Experience

Jobtailor; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Capital One is seeking a content designer to combine content design expertise with customer and business understanding to co-create innovative solutions to complex problems.

You will craft compelling, accurate, and accessible digital content experiences across websites, user interfaces, emails, push notifications, and chatbot responses, while championing customers through the design process with data and research.

Qualifications

• At least 3 years of experience in content design, content strategy, or UX writing.
• Strong portfolio demonstrating process, results, and impact.
• Strong writing and deep expertise in user experience design.
• Experience using appropriate content design tools, platforms, frameworks, and design systems.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Combine content design expertise with customer and business understanding to co-create innovative solutions to complex problems.
• Craft compelling, accurate, and accessible digital content experiences.
• Create content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy.
• Develop content for websites, user interfaces, emails, push notifications, and chatbot responses supporting end-to-end user flows.
• Champion customers through the design process using data, research insights, scalability, technology constraints, and feedback.

Skills

Content Design

User Experience Design

Content Strategy

Figma Proficiency

Design System Contribution

Tools

Design Prototyping Tools

Content Design Tools

Design Systems

Job description

Capital One is seeking a content designer to combine content design expertise with customer and business understanding to co-create innovative solutions to complex problems.

You will craft compelling, accurate, and accessible digital content experiences across websites, user interfaces, emails, push notifications, and chatbot responses, while championing customers through the design process with data and research.