Principal Content Designer: UX Writing Lead

Capital One National Association; New York (NY); On-site; USD 143,000 - 164,000; Full time

Job summary

Capital One is seeking a Content Designer, Principal Associate to support Discover Customer Experience. You will craft accessible digital content and collaborate with product, design and engineering teams to improve customer journeys across channels.

Based in New York, NY, the role demands 3+ years in content design or UX writing, strong portfolio, and experience with design systems (Figma). Capital One offers competitive salaries and a comprehensive benefits package.

Qualifications

• 3+ years of experience in content design or UX writing.
• Strong portfolio demonstrating process, results and impact.

Responsibilities

• Co-create innovative content solutions with product, design and engineering teams.
• Craft accessible digital content for websites, emails, push notifications and chatbot responses.
• Contribute to content audits, taxonomy, terminology and governance patterns.

Skills

Content design

UX writing

Cross-functional collaboration

Figma

Tools

Design system

Job description

Capital One is seeking a Content Designer, Principal Associate to support Discover Customer Experience. You will craft accessible digital content and collaborate with product, design and engineering teams to improve customer journeys across channels.

Based in New York, NY, the role demands 3+ years in content design or UX writing, strong portfolio, and experience with design systems (Figma). Capital One offers competitive salaries and a comprehensive benefits package.