Head of Content Design, Consumer & Developer Experience

Capital One; Deerfield (IL); On-site; USD 245,100 - 279,800; Full time

Job summary

Capital One is seeking a Senior Director of Content Design to lead the Consumer and Developer Experience Design team's content discipline. You will mentor senior designers, partner with product design and research teams, and align UX strategy with business goals to deliver exceptional customer experiences.

You will work with executives to prioritize initiatives, scale design systems, and guide complex programs across multiple product lines, ensuring measurable business impact and user value.

Qualifications

• At least 10 years of experience leading content design teams and delivering products to market.
• At least 10 years of experience contributing to an established design system.
• At least 3 years of experience managing managers.
• Experience shaping scope with executive stakeholders and leading high‑impact projects.

Responsibilities

• Lead a team of content designers and leaders within the Consumer and Developer Experience Design group.
• Collaborate deeply with product design and research teams to deliver high‑quality experiences.
• Identify and advocate for high‑leverage opportunities with executive stakeholders.
• Drive high‑impact, complex design projects that set the bar for experience and business outcomes.

Skills

Content design

Leadership

Human-centered

Business-focused

Problem solving

Collaboration

Communication

Executive engagement

Tools

Figma

Job description

Capital One is seeking a Senior Director of Content Design to lead the Consumer and Developer Experience Design team's content discipline. You will mentor senior designers, partner with product design and research teams, and align UX strategy with business goals to deliver exceptional customer experiences.

You will work with executives to prioritize initiatives, scale design systems, and guide complex programs across multiple product lines, ensuring measurable business impact and user value.