Principal Content Designer — Shape Customer Experience

Capital One Group; New York (NY); On-site; USD 143,000 - 164,000; Full time

Job summary

Capital One in New York, NY is seeking a Content Designer to join the Experience Design team. You will craft accurate, accessible content across websites, emails, and interfaces, working with product and engineering to improve customer experiences.

The ideal candidate has 3+ years in content design or UX writing, familiarity with design systems, and proficiency with tools like Figma. You’ll thrive in a collaborative, data-informed environment that values clarity and humane banking.

Qualifications

• 3+ years in content design, content strategy or UX writing.
• Experience contributing to design systems and design processes.
• Ability to partner with product, tech and business teams.

Responsibilities

• Create accurate and accessible content for digital experiences.
• Audit content, taxonomy, and terminology to improve consistency.
• Collaborate with designers and engineers to support end-to-end user flows.

Skills

Content design

UX writing

User research

Tools

Figma

Job description

Capital One in New York, NY is seeking a Content Designer to join the Experience Design team. You will craft accurate, accessible content across websites, emails, and interfaces, working with product and engineering to improve customer experiences.

The ideal candidate has 3+ years in content design or UX writing, familiarity with design systems, and proficiency with tools like Figma. You’ll thrive in a collaborative, data-informed environment that values clarity and humane banking.