Senior Content Design Lead — Hybrid

Design Better Podcast; McLean, Richmond, New York (VA, VA, NY); Hybrid; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Content Designer, Manager to lead the Experience Design team in crafting memorable product experiences and shaping strategy through strong content and user-centric approaches. The role blends leadership, design systems engagement, and collaboration with product and tech partners to deliver accessible content across channels.

The hybrid position requires on-site presence per Capital One policies, with a focus on mentoring teams, driving design practice maturity, and

Qualifications

• Content design expertise to craft compelling, accessible content across websites, emails and apps.
• Leadership to direct projects and mentor junior designers.
• Human-centered approach balancing data, research, and tech constraints.
• Business-focused with awareness of customer and market trends.
• Problem-solving with knowledge of tech and data capabilities.

Responsibilities

• As a content designer, you’ll combine craft expertise and leadership with an understanding of customers and business to co-create innovative solutions and influence product strategy.
• Lead design projects, directing and delegating work for more junior team members and building partnerships with cross-functional stakeholders.
• Navigate partner needs with a human-centered mindset, balancing data and constraints while driving inclusive design.
• Collaborate with product and tech teams to ensure content supports end-to-end user flows and business goals.
• Present work clearly to stakeholders, translating design decisions into strategic direction at senior levels.

Skills

Content design

Content strategy

UX writing

Design systems

Leadership

Figma

Regulated data spaces

Tools

Figma

Prototyping tools

Job description

Capital One is seeking a Content Designer, Manager to lead the Experience Design team in crafting memorable product experiences and shaping strategy through strong content and user-centric approaches. The role blends leadership, design systems engagement, and collaboration with product and tech partners to deliver accessible content across channels.

The hybrid position requires on-site presence per Capital One policies, with a focus on mentoring teams, driving design practice maturity, and