Senior Content Designer, Experience Design

Capital One; New York, McLean (NY, VA); On-site; USD 143,000 - 164,000; Full time

Job summary

Capital One’s Experience Design team is seeking a Content Designer to co-create innovative content experiences for digital and product surfaces. You will translate user needs and business goals into clear, accessible content and work within design systems to maintain consistency across UI, emails, and chat interactions.

The role emphasizes human-centered design, collaboration with product, tech, and business partners, and delivering measurable impact through strong portfolio and writing craft.

Qualifications

• 3+ years of experience in content design, content strategy, or UX writing.
• Experience working with and contributing to an established design system.

Responsibilities

• Co-create innovative content solutions for complex problems.
• Craft compelling, accurate and accessible digital content across websites, emails, push notifications, and chat interactions.
• Leverage design systems and appropriate tools to ensure consistency and quality across user experiences.
• Collaborate with product, tech and business partners to align customer needs with business goals.
• Present work and design decisions to diverse audiences using a human-centered approach.

Skills

Content design

Content strategy

UX writing

Collaboration

Tools

Figma

Job description

Capital One’s Experience Design team is seeking a Content Designer to co-create innovative content experiences for digital and product surfaces. You will translate user needs and business goals into clear, accessible content and work within design systems to maintain consistency across UI, emails, and chat interactions.

The role emphasizes human-centered design, collaboration with product, tech, and business partners, and delivering measurable impact through strong portfolio and writing craft.