Content Design Manager: Lead Experience & Strategy

Capital One National Association; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Capital One is seeking a Content Designer to join the Experience Design team in New York. You will combine craft expertise with leadership to co-create innovative solutions for complex problems and influence product strategy.

The role emphasizes content design, UX writing, and collaboration with stakeholders to deliver accessible, human-centered experiences across digital and physical interfaces. A strong portfolio is essential.

Qualifications

• 5+ years of experience in content design, content strategy, or UX writing.
• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.

Responsibilities

• Lead design projects, directing and delegating work for junior team members and partnering with cross‑functional stakeholders.
• Co-create innovative solutions to complex problems and influence product strategy.
• Navigate partner needs and research insights to deliver customer‑centered, inclusive design.
• Apply insights on customers, competitors and market trends to shape team direction.

Skills

Content design

Leadership

UX writing

Communication

Tools

Design systems

Job description

Capital One is seeking a Content Designer to join the Experience Design team in New York. You will combine craft expertise with leadership to co-create innovative solutions for complex problems and influence product strategy.

The role emphasizes content design, UX writing, and collaboration with stakeholders to deliver accessible, human-centered experiences across digital and physical interfaces. A strong portfolio is essential.