Manager, Content Design & UX Strategy

Capital One Group; Richmond (VA); Hybrid; USD 150,000 - 171,000; Full time

Job summary

Capital One's Experience Design team in Richmond, VA is seeking a Content Designer with leadership capabilities to shape product experiences. You will co-create solutions, influence strategy, and mentor junior designers while collaborating with cross-functional partners to deliver accessible, customer-centric content.

Ideal candidates bring 6+ years in content design or UX writing, experience with design systems (Figma), and a track record leading design projects in regulated environments.

Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.
• Experience leading design projects or teams and collaborating with product, tech and business partners.

Responsibilities

• Lead design projects, directing work for junior team members and partnering with stakeholders.
• Co-create innovative content solutions to complex problems and influence product strategy.
• Coordinate with cross-functional teams to ensure customer-centered, accessible content.

Skills

Content design

Leadership

Human-centered design

Business acumen

Problem solving

Collaboration

Communication

Education

Tools

Figma

Job description

Capital One's Experience Design team in Richmond, VA is seeking a Content Designer with leadership capabilities to shape product experiences. You will co-create solutions, influence strategy, and mentor junior designers while collaborating with cross-functional partners to deliver accessible, customer-centric content.

Ideal candidates bring 6+ years in content design or UX writing, experience with design systems (Figma), and a track record leading design projects in regulated environments.