AWS Solution Architect - Remote Cloud & CCaaS

NeuraFlash, Part of Accenture; United States; Hybrid; USD 87,000 - 266,000; Full time

Job summary

NeuraFlash, Part of Accenture, is seeking an AWS Solution Architect to lead customer success in building and launching Amazon Connect solutions. You will conduct technology assessments, guide contact center design, and mentor teams to deliver high-quality cloud-based solutions for Salesforce and AWS environments.

You will engage in discovery, translate requirements into scalable architectures, and drive ROI discussions with executives.

Qualifications

• Proven experience delivering contact center solutions with AWS Connect or similar.
• Experience integrating WFM, CRM, and contact center systems across platforms.
• Hands-on scripting experience (Python/Java/C#/Node.js).
• Strong communication and executive-facing presentation skills.
• Advanced knowledge of AWS services, Salesforce Service Cloud, and API integrations.

Responsibilities

• Lead AWS Connect projects for customers and ensure successful deployments.
• Translate customer requirements into contact center design leveraging best practices.
• Mentor technical teams to deliver on time, on budget, and to quality standards.
• Deliver ROI presentations and assist in customer ROI messaging and estimates.
• Provide end-user training and comprehensive documentation.

Skills

Customer-facing experience

Scripting & coding

Communication & presentation

AWS services & cloud architecture

Salesforce knowledge

API integrations

Workforce management knowledge

Agile & Scrum

Education

AWS Cloud Practitioner

AWS Developer Associate or Professional

AWS Solution Architect or Professional

Salesforce Certified Administrator

Tools

GitLab CI/CD

Jenkins

CodeDeploy

AWS Lambda

Lex Integration

Job description

NeuraFlash, Part of Accenture, is seeking an AWS Solution Architect to lead customer success in building and launching Amazon Connect solutions. You will conduct technology assessments, guide contact center design, and mentor teams to deliver high-quality cloud-based solutions for Salesforce and AWS environments.

You will engage in discovery, translate requirements into scalable architectures, and drive ROI discussions with executives.