Senior Consumer Banker: Build Relationships & Guidance

Fifth Third Bank; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank seeks a Senior Consumer Banker to deliver outstanding customer experiences and cultivate long-term relationships with an unassigned book of business. You will work by applying consultative selling techniques to assess financial needs and present suitable Fifth Third banking products and solutions over the phone.

This role emphasizes risk awareness, adherence to policies, and collaboration with internal partners to meet customer goals.

Qualifications

• High School Diploma/GED and 2 years customer service or call center experience.
• Sales experience required; experience in financial industry a plus.
• S.A.F.E. Act registration via NMLS required at time of employment.

Responsibilities

• Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts
• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
• Maintain a well-developed, working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

College degree or equivalent military experience

Job description

Fifth Third Bank seeks a Senior Consumer Banker to deliver outstanding customer experiences and cultivate long-term relationships with an unassigned book of business. You will work by applying consultative selling techniques to assess financial needs and present suitable Fifth Third banking products and solutions over the phone.

This role emphasizes risk awareness, adherence to policies, and collaboration with internal partners to meet customer goals.