Phone-Based Financial Solutions Consultant

Fifth Third Bank; Morrisville (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Fifth Third Bank is seeking a Consumer Banker III to deliver exceptional customer experiences by proactively building and maintaining relationships with customers in the bank's lending and deposit products lineup. This role focuses on delivering consultative financial guidance over the phone and across the customer lifecycle.

You will apply product knowledge, support marketing initiatives, and collaborate with partners to meet customer needs while upholding the bank's risk appetite and ethical

Qualifications

• High School Diploma or GED with 2 years of customer service or call center experience, or a college degree.
• Sales experience and ability to build relationships over the phone.
• Strong communication and professional representation of the bank.

Responsibilities

• Create memorable customer experiences by building relationships in unassigned accounts via outbound calls.
• Apply product knowledge to assess customers' financial needs and goals.
• Use consultative approach to tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs.
• Analyze credit data to ensure suitable solutions for customers.
• Adhere to Code of Business Conduct and Ethics and policies.
• Other duties as assigned.

Skills

Customer service

Sales experience

Phone consultation

Communication skills

Business acumen

Decision making

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank is seeking a Consumer Banker III to deliver exceptional customer experiences by proactively building and maintaining relationships with customers in the bank's lending and deposit products lineup. This role focuses on delivering consultative financial guidance over the phone and across the customer lifecycle.

You will apply product knowledge, support marketing initiatives, and collaborate with partners to meet customer needs while upholding the bank's risk appetite and ethical