Consumer Banker II

Fifth Third Bank; Cincinnati (OH); On-site; USD 35,000 - 54,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH seeks a Consumer Banker II to deliver exceptional phone-based service across banking products. You will build relationships with existing customers, use consultative selling to identify needs, and guide solutions while maintaining regulatory and policy standards.

Collaborate with partners to meet customer goals and promote trusted financial advice. The role emphasizes risk awareness, accuracy, and a positive customer experience within an inbound call center

Qualifications

• High School Diploma or GED required; 1 year of customer service or call center experience or college degree/military experience considered.
• Ability to develop comfort with managing customer experience and financial consultation over the phone.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.

Responsibilities

• Provide consumer banking guidance and financial need assessment over the phone to create a memorable customer experience.
• Use a consultative approach to uncover needs and tailor recommendations/solutions.
• Maintain up-to-date knowledge of products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met.
• Adhere to the Bancorp Code of Conduct and Ethics and related policies.
• Other duties as assigned.

Skills

Customer service

Phone communication

Problem solving

Education

High School Diploma/GED

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
• Maintain a well-developed, working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience

Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone

Ability to professionally represent Fifth Third Bank in verbal and written communication

Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position

Consumer Banker II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.