Consumer Banker III

Fifth Third Bank; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Fifth Third Bank is seeking a Senior Consumer Banker to deliver exceptional customer experiences over the phone and build lasting relationships with an unassigned book of business. You will leverage a consultative approach to assess financial needs and provide suitable banking solutions.

This role emphasizes cross-functional collaboration, knowledge of consumer products, and adherence to company policies to ensure ethical and high-quality service consistent with Fifth Third Bank’s standards.

Qualifications

• High School Diploma or GED with 2 years customer service or call center experience, or college degree
• Experience in a sales environment; financial industry a plus
• Comfort providing financial consultation over the phone
• Professional verbal and written communication skills
• S.A.F.E. Act registration via NMLS required at time of employment

Responsibilities

• Create a memorable customer experience by building, maintaining, and growing relationships with unassigned book of business via outbound calls
• Apply knowledge of consumer banking products to assess financial needs and provide solutions
• Use consultative approach to uncover needs and tailor recommendations
• Maintain deep knowledge of products, services, and processes
• Collaborate with internal partners to meet customer needs
• Analyze customer credit data to ensure suitable solutions
• Follow the Bancorp Code of Conduct and related policies
• Other duties as assigned

Skills

Customer service

Sales experience

Financial consultation

Verbal/written communication

Education

High school diploma/GED

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

This role will provide an exceptional customer experience by maintaining long lasting relationships with existing customers while supporting the banks marketing initiatives full range of Fifth Third banking products and services over the phone. The Consumer Banker III will help customers address their financial needs by utilize a consultative approach in which the banker will provide solutions that span across the customer's lifecycle. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities

• Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts
• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
• Maintain a well-developed, working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Required

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experience
• Experience in a sales environment required; experience in financial industry a plus
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position

Senior Consumer Banker

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.