Help Desk Agent (German Speaker)

Oracle; München; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Learning and career growth opportunities

Collaborative and inclusive culture

Job summary

A leading technology company is seeking a German-speaking Help Desk Agent to provide support for hotel customers using Oracle Hospitality applications. Responsibilities include responding to inquiries, diagnosing issues, and ensuring service level agreements are met. The ideal candidate has experience in hotel operations and fluency in both German and English. This position offers competitive compensation and opportunities for growth within the company.

Qualifications

• Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
• Strong analytical and troubleshooting skills.
• Excellent communication and documentation skills.

Responsibilities

• Respond to customer inquiries via phone, email, or ticketing system.
• Diagnose and resolve incidents related to property management systems.
• Ensure service level agreements (SLAs) are met.

Skills

Hotel operations experience

Troubleshooting skills

Understanding of remote connectivity tools

Communication skills

Fluency in German

Fluency in English

Job description

We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, or ticketing system.
• Diagnose and resolve incidents related to property management systems (PMS).
• Enrich and document incidents for escalation to Oracle technical support when required.
• Provide training and tips to help users maximize system efficiency.
• Ensure service level agreements (SLAs) are met.
• Stay updated on Oracle Hospitality products and hotel operations best practices.
• Communicate clearly and empathetically in both German and English.

Required Skills And Experience

• Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
• Strong analytical and troubleshooting skills.
• Understanding of remote connectivity tools and IT fundamentals.
• Excellent communication and documentation skills.
• Fluency in German and English (written and spoken).
• Proactive, customer-focused attitude with the ability to work independently or as part of a team.

What We Offer

• Competitive compensation and benefits.
• Learning and career growth opportunities within Managed Services Oracle Hospitality.
• Collaborative and inclusive culture.

Qualifications

Career Level - IC2

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.