German Customer Service Agent for Booking.com - Remote

Employers from Greece; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits and discounts

Continuous Training

Relocation package

Job summary

apply2day is partnering with Booking.com to hire a German-Speaking Travel Customer Service Agent in Athens, remotely. You will support travelers and accommodation partners worldwide, resolving inquiries across phone, email, and chat while upholding high service standards.

Fluency in German and English is required, with strong problem-solving and communication skills. The role includes relocation options for abroad candidates, plus a competitive compensation package and ongoing training.

Qualifications

• Fluency in German and English (verbal and written).
• Strong computer and multitasking skills.
• Excellent problem-solving and communication abilities.

Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in German and English.
• Assist with reservations, cancellations, modifications, and travel-related issues.
• Provide guidance on platform tools, policies, and procedures.

Skills

German

English

Computer skills

Multitasking

Communication

Problem-solving

Job description

at apply2day

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Key Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both German and English
• Assist with reservations, cancellations, modifications, and general travel-related issues
• Provide guidance on platform tools, policies, and procedures
• Log all interactions in the CRM system, ensuring accuracy and follow-up
• Identify issues, resolve them quickly, and escape when necessary
• Maintain professionalism and empathy, particularly in stressful situations
• Consistently meet service quality and customer satisfaction goals

Requirements

• Fluency in German and English (verbal and written)
• Strong computer and multitasking skills
• Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

• Previous customer service, travel, or hospitality experience

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation